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Participating Frequently
September 20, 2013
Answered

Creative cloud applications keep asking me to login every time I launch an application

  • September 20, 2013
  • 46 replies
  • 170687 views

Creative cloud applications keep asking me to login every time I launch an application on a same machine.

How to solve this problem?

Windows 7 Professional.

This topic has been closed for replies.
Correct answer David__B

Please ensure you have the latest version of the Creative Cloud app installed

http://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

We also have this solution for the having to sign in on every product launch

http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

If you're continuing to have issues please post back

Thanks,

- Dave

46 replies

Participant
April 18, 2016

I'm getting this now too.

What's the deal? It started happening at the last creative cloud update. Now every time I quit and restart cc14 or cc15 I get a 'verifying licence' or a 'please sign in' dialogue on all our PC's at work. Very very annoying.

Participating Frequently
February 26, 2016

Doesn't work.... nothing works, so far. Been a subscriber for three years. Case # 0217898224 has been open since Feb 22. Still an open, unresolved issue. People are saying Adobe not acknowledging there's a problem? Maybe they can see my case has been unanswered. Do they acknowledge that?

Participant
March 22, 2016

Hi all!

Unfortunately, I should admit the issue persists. I use Windows 7 64-bit and Adobe CC. And it keeps logging me out. I deleted 'opm.dat' file, it helps for a couple of days, no more. I already have a shortcut to this folder to quick find this file and delete it :-)

And for me the problem persists for over 1,5 years of more, since the very beginning I upgraded to CC from CS6.

I think Adobe should make something about it eventually...

Participant
March 26, 2016

Hi Adobe folks!

Now I CC logs me out every 5-6 minutes :-) It it very annoying. And more, as you are keeping silence, I suppose you think it's OK. Users can bear, right?

Participating Frequently
February 22, 2016

Any resolution on this yet? I'm dead in the water here. My case# 0217898224 is still open? Moderators? Any insight?

psmudger
Inspiring
February 23, 2016

If you're on a Mac try my solution at post #104 of this thread. It cured it for 28 macs in the office but at 30-45 minutes per machine it wasn't a quick fix. If you're on windows then I can't help you at all although my steps may help. Not that you or I, or any user, should be going to such lengths.

I think Adobe have just buried their heads in the sand with this one. A deep coding error on authentication, affecting all platforms. My steps have worked with no re-occurrence of the issue. I hop they are of some help. Don't hold your breath waiting for Adobe. You'll suffocate.

Participating Frequently
February 17, 2016

All of your suggestions, I have tried. No success. I'm getting ready to start looking for my CS5 disc and kick Adobe to the curb. Spent my entire day trying to remedy this issue. Sucks. Totally.

dcohalan
Participant
February 18, 2016

Same thing right I the middle of the night and the technician India wanted to take over my screen?! Are you kidding? We all need to collectively demand money back for last month or two and no fees until this is fixed.

Deirdre

Participating Frequently
February 17, 2016

Same issue, tried new windows username, same problem. opm.db is useless fix. When I was on CS6 it was a sleep issue, I don't know how i discovered it, but if the computer went to sleep I'd get the log-in screens. Now I'm on CC and the problem is all the time.

Participating Frequently
February 17, 2016

I CANNOT open my file in Premiere because it thinks it is a trial version and there aren't any codecs. I used to be able to open the program, sign in crap, and then shut it down, re open and Premiere CC would be licensed and codecs will work. Now, nothing. Every time I open Premiere it thinks it is trial version.

Participating Frequently
February 17, 2016

Dont worry, thats all part of the Adobe experience.

Just wait untill they call you up directly to sort it out and then never get back to you. Only a few special people, like me, get that experience, on this problem, years ago.

Earlier on today Photoshop threw me out of everything including Firefox. I dont understand, but there was a loud BING, Photoshop alerted me with an EXCEPTION and Photoshop and Firefox vanished. Adobe are reaching new heights as I was unsure there could even be a connection between the two programs. I just restarted it all and after 20 minutes trying to log into Photoshop it was all back up and running no problems. It just happens. I thought it was normal.

Participating Frequently
February 17, 2016

Having same issue.... persistent window popping up and now I can't even get into PS. Tell me again why people pay for this service.

MalibuEd
Known Participant
January 11, 2016

Why don't these moderators/helpers/experts just admit they have no idea why CC keeps asking for the user to sign in instead of "try this" and "try that" and "uninstall" (which seems to be the go-to answer when everything else fails.  I finally quit the CC program; cancelled my subscriptions to several programs and went back to my old retail versions of Photoshop/Dreamweaver and Acrobat and all of the problems stopped.  Acrobat DC won't display the background color in any image that is exported from Corel Draw; Photoshop and CC keeps asking me to sign in and that my trial is over, regardless of the fact my account is active and I've already logged in; Dreamweaver keeps crashing whenever a new page is opened and the only solution offered is quit and sign in again or uninstall and re install.  Do you folks even have a clue?  We've all paid good money for these programs and all Adobe wants is to make more money by requiring a subscription to programs we no longer have access to.  I have a retail version of Photoshop CS5 that I cannot re install because Adobe says my serial # is invalid.  Funny... It was valid when I installed the program two years ago.  But then Adobe stopped offering support for it and "suggested" I use the Cloud and download the CC suite of products instead.  Too many glitches that cannot be explained and too many problems that cannot be corrected.  "Make sure you have the latest version running". "Make sure all the updates have been installed".  "Sign out and sign in again and see if that helps"  Really??  A $billion company and that's the best you've got?  Adobe used to be the premier photo editing and publishing software program on the planet back when you bought it and it came in a box with a user manual that had 600 pages.  Now your developers make changes to the program daily to correct errors that they should have caught during test, and nobody can keep up with the versions.  Too much money for too little quality.  By the way, you should see the hoops you have to jump thru to cancel your CC subscription.  Join?  Hell yeah, you can join. Just click here and enter your credit card info and you're home free.  Cancel?  Oh, well... you've got to contact customer service to cancel.  Bye, Adobe.  It's been real.  It's been fun.  It just ain't been real fun.

Participant
January 12, 2016

I've reach my breaking point today with cc14-15 and downgraded everything I can to cs6. I have enough of that crap Adobe is serving us. 3 year has passed and they still don't have clue.

December 19, 2015

Recently I got a new version of Adobe Reader and Since day My windows is started to show errors and multiple apps are not working too.

See image

You can see here Microsoft edge browser is pinned in taskbar but you can not see the logo on task bar.

December 17, 2015

I kept on getting the same problem and found the solution! I was opening up Adobe CC and then opening photoshop (or other apps) in the app section by clicking the open button. Instead of doing this I clicked on the actual PS icon/image to open it and then when I saw the icon appear in my task bar, I pinned it to task bar and then opened it from there. It didn't ask me to register anymore and I noticed I could also access it offline whereas before I was having to be online.

This seemed to work for me? Hope it helps you too?

Mark

http://marklaxton.com

Participant
December 15, 2015

I've had to do this every time I open Photoshop since I signed up for the subscription a year or so ago.  Nothing works ... and it's a MAJOR annoyance, not to mention the man-hours lost over time.  Adobe acknowledged the issue way back then, yet has done NOTHING to fix it.  They're answer has been just do something simple like editing your registry.  I don't think so.  I'm not the one who created this problem, and I'm not going to reprogramming my machine just to make there software work.  That's Adobe's job.

I thought they were smarter than this.  I was wrong.