Creative Cloud apps don't open correctly

[probins01]

This is my machine.

I have had 2 sessions with Adobe chat support, but to no avail.

All CC apps don't open correctly.

I can use the apps, but when they open, instead of a splash screen with open recent or new file etc, it's a blank white screen.

See image below;

I can close the splash screen and use the app correctly, but it does this with all CC apps.

Both support chat sessions have used CC Cleaner and done clean re-installs, but neither has worked.

My graphics card is a Quadro K4200 and drivers are up to date as of today.

Any ideas of un-notified conflicts with the OS or other apps?

[kglad]

you can try updating your graphics' card driver and resetting each program's preferences.

[probins01]

Thanks, but that has been done, with no resolution to the problem.

[kglad]

you're welcome.

[Abambo]

Hi kglad​,

OP says that your solution has not solved his problem. I suppose you misread the answer... 😉

[kglad]

no, i read it correctly.  i tried to help and the op thanked me. 

[Abambo]

OK, then I did misinterpret your answer. You do not have a different solution (as I don’t have...). 😞

[kglad]

correct.  after adobe support failed, i‘m pretty sure the op knew anything suggested would be low probability.

[Bani Verma]

Moving this query to Creative Cloud Download & Install​ community.

[Jeffrey_A_Wright · Accepted solution]

Probins01, I am sorry you are facing a blank white screen when opening CC applications. You mentioned you have been working with our support team. Do you have a case number that I can review?  For information on how to locate and interact with your recent support cases see https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.