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mjcolucci701
mjcolucci701
Participant
October 20, 2019
Question

Creative Cloud Cleaner Tool for Mac will Not work with Catalina

  • October 20, 2019
  • 6 replies
  • 6330 views

Hey there! Isurfed thru a few threads and didn't see what I was looking for... I apologize if this has already been answered and I missed it.

 

I've just upgraded to Catalina, and I'm trying to uninstall CS5, CS5.5, etc., but the Creative Cloud Cleaner Tool for Mac appears to also be 32-bit and won't work. How do I rid myself of these now useless apps? Thanks in advance for your time and indulgence!

 

 

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    6 replies

    jenokeefe
    jenokeefe
    Participant
    November 8, 2019

    Having the same problem! But I downloaded the Creative Cloud Cleaner Tool which I found on the most recent/updated page I can find (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creative-cloud-cleaner-tool). Still can't get it to run though...

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    November 13, 2019

    After you mount the AdobeCreativeCloudCleanerTool.dmg right click on it and press Open, then it the next dialog click Open and see if it works.

     

    stacyh17777445
    stacyh17777445
    Participant
    November 13, 2019

    This worked for me!!! I am able to open the app this way.  Thanks so much!

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    October 21, 2019

    No, the creative cloud cleaner is 64 bit and does/should work on macOS Catalina.

     

    Anyway the one from this page does.

     

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#RuntheCreativeCloudCleanerTool

     

    https://swupmf.adobe.com/webfeed/CleanerTool/mac/AdobeCreativeCloudCleanerTool.dmg

      Just Shoot Me
      Just Shoot Me
      Legend
      October 21, 2019

      Yeah that page was last updated i=on the 8th of October. So it seems Adobe updated the Cleaner Tool to 64 bit recently. It wasn't a week ago.

      mjcolucci701
      mjcolucci701Author
      Participant
      October 20, 2019

      Fortunately, we have Mac Mini that's still running High Sierra, so it isn't a total catastrophe.

      Thanks!

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      October 20, 2019

      >pains me though to not be able to use the programs I spent so much money on though

       

      From what I've read, Mojave has been popping up warning messages for months

       

      If you really want to continue using your old programs, click this to see 2 links on reverting

      https://community.adobe.com/t5/Get-Started/Catalina-upgrade-breaks-Photoshop-and-Illustrator/td-p/10668337

        mjcolucci701
        mjcolucci701Author
        Participant
        October 20, 2019

        Thanks for the tip. It pains me though to not be able to use the programs I spent so much money on though. Ouch.

        Just Shoot Me
        Just Shoot Me
        Legend
        October 20, 2019

        Just delete the application folders, any other subfolders, any folder that holds info about those programs and any Alias's that point to them. None of those program take up much drive space so even if you left something behind it wouldn't matter. They can't run so don't try to start them.

        You could also search for any configuration files (I forget what they are called, it is on the TIP of my tongue and the second I post this reply I will remember it) for them and delete those also.

         

        Or you could revert the OS back to one that actually works properly.

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