Creative Cloud desktop app won't open Windows 10 (2022)

Report · Oct 07, 2022

When I attempt to open the Creative Cloud app, it seems to launch but never opens. I can see it running in Task Manager but it doesn't pop up on the toolbar or in the "hidden icons" menu.

I've tried the following solutions:

Closed the app through Task Manager.
Re-opened as administrator.
Restarted my computer.
Uninstalled, then reinstalled Creative Cloud
Updated Windows
Downloaded the latest Visual C++ Redistributable
Tried opening "Creative Cloud Helper" to repair it in the Program Files (it also won't open)

The Adobe apps (Photoshop, Premiere Pro, After Effects, etc...) all open normally. However, I can't update or uninstall anything without access to the Creative Cloud app. Let me know if there are any steps I'm missing. Thanks in advance!

Report · Oct 10, 2022

i believe you've done some or most of the below, but repeat the process for applicable steps. ie, you shouldn't have any cc apps installed because you previously unnstalled the cc desktop app and before doing that you should have uninstalled the cc apps. but be careful to follow meticulously. eg, use the correct uninstaller per the 2nd paragraph below:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

Report · Oct 10, 2022

I completed all of the steps above and the desktop app still won't open. To confirm, I have uninstalled all traces of Adobe from my computer using the methods and tools you outlined, ensured Windows was updated, repaired all the ms visual c++ versions, restarted my computer, then reinstalled the cc desktop app from the alternative download links. Still, the program does not open and does not show up on my task bar. The app is clearly trying to run, as I can see the following services related to Adobe running in task manager:

Adobe Acrobat Update Service
Adobe Genuine Software Integrity Service
Adobe Installer
Adobe IPC Broker
Adobe Update Service
Creative Cloud
Creative Cloud Helper

The Adobe CC icon occassionally appears when I'm opening the hidden icons menu, only to disapear instantly before I'm able to click on it. I'm at a loss of what to do next.

Report · Oct 10, 2022

i think someone will need to check your computer. to wit, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker and better for this problem), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Report · Oct 10, 2022

Erin, I am sorry you are encountering so many problems using your Creative Cloud All app membership. Thank you for following the suggestions offered by Kglad and reaching out directly to our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen

I do see that case ADB-26364498-P8L5 is open and pending your response. We did try to reach you after the interaction was disconnected. Please bookmark and use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make any needed updates to your active support cases.

You may need to use a different device to contact us if you find you are unable to maintain a stable chat session.