Creative Cloud desktop failed to install on MAc OSX 10.8.

[Itisja]

My Creative Cloud desktop failed to install on MAc OSX 10.8.5

[iAnkitkhurana · Accepted solution]

Hi Itisja,

Try the following steps and let us know if it helps:

• Please download and run Creative Cloud Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html

• Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.

• Once done please rename OOBE Folder from these locations to OOBE.old

     MAC: Macintosh HD>Library>Applciation support>Adobe>OOBE

• Go to creative.adobe.com -> Download Center -> Download Creative Cloud

Thanks!

Ankit

[Itisja]

Hi Ankit

It works, Thank you ^_^

by tha way, the applications in the Creative Cloud Connection showed the sign to install. Should i reinstall them?

Thank again, Ja

[iAnkitkhurana]

No, if the software's are installed then they might be in a different language. Change the language in Creative cloud here: http://helpx.adobe.com/creative-cloud/kb/change-installed-language.html

[PhotoYug]

Hello Ankit,

I've tried all of these steps, on my Mac Pro but I still  receive an error message about not being able to install.

When I run the CS Cleaner Tool, I remove "Adobe Creative Cloud Destop" and "Adobe Applicatio Manager/Creative Cloud for Win XP, Vista & Mac OSX10.6 (I've installed Maverick, by the way).  There is no option 3 and then option 1 visible anywhere in the Cleaner Tool.  I have also renamed my OOBE folder as instructed, but again, this didn't work.

I've tried numerous times to properly install it (when I first installed it, it worked fine, but for some reason I unistalled it later, perhaps inproperly?) and am about to give up.

Any suggestions?

Thanks for the help Ankit!

Guy

[max198027]

Hi Ankit, I have the exact same issue as Photyug, (mavericks - creative cloud wont install - absolutely no way to install any apps from Adobe), I also tried your method, but cannot see any option 1 or 3 in the cleaning tool. No matter what I try, creative cloud keeps declaring "installation failed contact customer support". Please provide assistance, as this issue prevents me from using or buying any Adobe applications or subscriptions.

[max198027]

The solution described here solved the problem for me:

http://forums.adobe.com/message/5780749

I think manually installing the application manager did the trick.

[BobPirate]

I'm sorry, but this does not help. I have deleted all of adobe products. I have run cleaner several times, deleted all the folders containing "adobe". I've updated my OS, rebooted and shut down my mac. But Creative Cloud Installer just hangs every time I am trying to run it.