Creative Cloud fails to update (Error code 191)

[Abraham_Fernandez7834]

As the title says, the Creative Cloud app keeps failing to update. I first tried troubleshooting it with the guide for this specific error code, but nothing worked. Tried reinstalling the app and even using Adobe's cleaning tool, and nothing worked; the error kept showing up. Also tried repairing Windows 11, and that didn't work either. So I contacted support, and two different agents remotely connected to my PC, and neither of them could fix the issue or figure out what was going on.

As a little test, I decided to use a different PC, this time a laptop with Windows 11 as well and in that one, Creative Cloud needed an update, and it updated without issues. So I decided to go to the about tab in the app on both PCs and put them side by side, and strangely enough, both my main PC (the one with the issue) and the laptop are in the same version of the app and everything else below. (At the time of making this post)

So maybe this could be some sort of bug where it keeps thinking it needs to update when it is already updated?

I posted this issue on Reddit, and so far, two other people are also experiencing this issue.

Whatever is causing this issue, hopefully, Adobe becomes aware of it and fixes it.

Reddit Post 

[ungemachr]

So I bought software I can't install? and I need to wait? Seriously? Why is it even avsailbel for download? This is a fatal error!
FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'AdobeNativeClient', version:7.0.2.14

[kglad]

@ungemachr 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[jay_irvin_0044]

the alternant downloads have windows 10 64. I have win 11 pro

[WinterRoses]

Same error. Purged Adobe from the computer and reinstalled to no avail.

Also elevated all permissions etc..

[WinterRoses]

I should add, the app keeps flickering, like the frames are refreshing. 

[Jeffrey_A_Wright]

Thank you, @Abraham_Fernandez7834 and everyone, for your patience with this new occurrence of Error 191 while installing the Creative Cloud Desktop application on Windows 11.

A new potential solution has been identified that has allowed some people to resolve this error. Please try the following steps to adjust the Advanced Storage Settings on Windows 11:

1. Open Settings: Press Windows + I or click the Start menu and select Settings.
2. Go to System → then click Storage.
3. Scroll down and select Advanced storage settings.
4. Click Where new content is saved.
5. Use the dropdown menus to choose the C: drive for:
   • New apps
   • New documents
   • New music
   • New photos and videos
   • New movies and TV shows
6. Click Apply after making your selections.
7. Install the Creative Cloud Desktop app

Please update this discussion thread with the results. Thank you!

You can also find a video tutorial that explains adjusting the Advanced Storage Settings for Windows 11 at https://youtu.be/qW2ueMwe0JY.

[andym280158]

No joy with this. Ho hum

[Jeffrey_A_Wright]

Thanks for the update, Andy. Where was the Advanced Storage settings configured to save files to? Have you confirmed the current error is not resolved by one of the existing solutions listed in https://adobe.ly/4kVYjA7. ^JW

[andym280158]

They were all set to save to C.

im afraid this is getting a bit heavy for me now.

however noticed that the version of Photoshop on my system is 26.4 and in cloud app it is 26.8.1 and it is asking me to install this. When I try and delete 26.4 first I get a Windows message saying Microsoft Edge can't read and write to its data directory. Is this linked?

[andym280158]

Have now been able to try all the suggested fixes but afraid to no avail

[MisterAdvent]

Same here.  All the "Where Files are Saved" are set to C:  (I would prefer them to be saved elsewhere), but no luck after a reinstall.  Did I need to delete the CC app first?

[Jeffrey_A_Wright]

Thanks, @MisterAdvent. I hope other locations will work. In a few examples, the setting was for C instead of C:. Once the Advanced Storage Settings were set to C:, the update was successful.

If you don't mind trying to remove and reinstall the CC Desktop app, @MisterAdvent, I would be curious to know the results. It could make a difference with a fresh installation. The uninstaller tool for the Creative Cloud desktop app is available for download at https://helpx.adobe.com/download-install/apps/manage-installed-apps/uninstall-creative-cloud-desktop....

My previous post includes a link to the direct download of the CC Desktop app. I look forward to your update!

[Creation_Agent]

Thanks @Jeffrey_A_Wright !   -- I just updated the drive for New Apps and New Docs for Where new content is saved. -- relaunched Creative Cloud app and had it try and reinstall the update and it worked!  Hope this resolves some other customer issues. 

[Jeffrey_A_Wright]

Thanks, @Creation_Agent! Do you recall what the previous setting was for Where new content is saved?

[kevin_5098]

thank you! this actually worked for me... finally! - cheers. 

[Jeffrey_A_Wright]

Excellent, thanks, @kevin_5098!

I appreciate everyone's feedback and assistance with vetting this new potential solution of adjusting the Advanced Storage Settings on Windows 11.

We would appreciate it if you could provide information on the previous settings for where new content is saved. This will allow us to track any adjustments that might be needed, as the preferred solution would be selecting a valid local drive to save new content. So, please provide this information as part of your ongoing responses if the location of the saved content is not sensitive. This is a public discussion forum visible to anyone with Internet access, so please don't provide information that might compromise you or your organization's computer.

Thanks again, everyone, for your patience and participation in this ongoing investigation for Error 191.

[Creation_Agent]

@Jeffrey_A_Wright  - What worked for me was the following.

My Windows 11  - 2TB drive was divided into a C: and D: drive. I had moved my downloads and some app downloads to the D: drive. Once I switched those back it  OS (C:) drive the Adobe CC update installation worked.  Hope this helps.

[kglad]

was anything cc installed on the d drive?

[Creation_Agent]

No... all my apps are on the OS C: drive.  So it may be an issue if you're Program Files folder is on the D: drive.
It was driving me crazy as it would fail at 87% of that update.  Hope you get it resolved.

[kglad]

you moved your windows' Program  Files directory to your d partition?

[Creation_Agent]

No... Everything was on OS (C:) drive but per @Jeffrey_A_Wright 's note, I went to that System > Storage > Advanced view (instructions in his post above) and saw that these two items

• New apps
• New documents

.... were set to my D: drive.  So I switched them to OS (C:) per Jeff's noted above and closed Adobe CC app, restarted it and then ran the update that was available.  My apps were already installed on my computer and Adobe CC just needed to get an update run which always failed with that Error 191. 

I think the update program was trying to download and save the Adobe CC app to D: drive but the installation update assumed it was being installed an C: and it always failed.  So switching those to storage items to OS (C:) allowed it to download the update to the correct drive and run properly.

Hope that make sense.  I am not sure if this helps for a NEW installation. It just allowed me to run the Update I needed.

[Jeffrey_A_Wright]

Thanks for the detailed reply, @Creation_Agent! It is appreciated!

[redwards13]

This matches my situation as well.  Apps and docs were set to D:

After setting to C:, things are working.

[Abraham_Fernandez7834]

Changing the settings in Advance view also fixed the issue for me

[Jeffrey_A_Wright]

@Abraham_Fernandez7834 , thank you for confirming that adjusting the Advanced Storage Settings for Where new content is stored to the C: drive allowed you to apply the update. I am holding off on marking this response or the workaround as correct since some people are still blocked from the update by Error 191.

I want to thank everyone who continues to be blocked by this stubborn error for your patience while this issue continues to be investigated.

There have been occurrences where selecting the C: drive was still unsuccessful, because the User account conducting the installation did not have the necessary access rights. Once the User accounts were added to the Administrator Group and had selected the C: drive under Advanced Storage Settings, they were then able to apply the Creative Cloud Desktop app update successfully.

Please see https://support.microsoft.com/en-us/topic/how-to-determine-your-user-account-type-in-windows-18193b2... for information from Microsoft on how to determine the User account type. The article does not appear to have been updated yet for Windows 11,  but you can find additional information on how to use the Local Users and Groups Tool on Windows 11 at https://learn.microsoft.com/en-us/answers/questions/2183251/how-can-i-add-or-activate-the-administra....

Please update this discussion if adding the current User account to the Administrator Group allowed you to resolve Error 191. The account will need to be part of the Administrator Group and have adjusted the Advanced Storage Settings, as previously discussed, to apply the update successfully.

Thank you!