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jfalsken
Participant
July 16, 2013
Answered

creative cloud is blank window why?

  • July 16, 2013
  • 31 replies
  • 67281 views

Windows 7 64 bit computer. Creative cloud informs me of updates, but on launch nothing appears but a blank window. Header creative cloud and the gear appear. The only options listed with the gear are; help, pin to window area, and quit creative cloud. Removing creative cloud and re-installing fails to fix the problem of a blank window. Cannot update any product using creative cloud, cannot see any thing in cloud window. No way to sign in or out, just quit. Problem for three days now and no support available to fix problem. This means paying for subscription, but not getting access or updates at this point. I feel a bit cheated paying for something, I am not getting!

    This topic has been closed for replies.
    Correct answer iAnkitkhurana

    Hi jfalsken,

    Please follow the steps mentioned below

    WIN 7 and 8 (64 bit):

    WIN 7 and 8 (32 bit):

    Thanks!

    Ankit

    31 replies

    Show previous replies
    ginnyh51896253
    ginnyh51896253
    Participant
    September 22, 2015

    Problems for me here. Mac current operating system. Just purchased the Photography CC yesterday and trying to download, I click the CC icon up top but the screen is just blank.

    PRadetsky
    PRadetsky
    Participant
    September 15, 2015

    What's crazy is that this 'beta-ware' is really the only interface with Adobe corporate that I see on a daily basis... And EVERYTIME I see it, it's a constant reminder that there's probably a problem with the quality with their products...

    E
    emmal19865470
    Participant
    September 15, 2015

    We are having this same problem with a 2015 MacBook Pro running Yosemite OS X 10.10.4.  Can anyone help?

    PRadetsky
    PRadetsky
    Participant
    August 12, 2015

    It's a total piece of crap on Windows 7 64-bit platform... It works once then, you have to Rename the OOBE, re-boot and/or reinstall every time...

    No Bueno!!!

    S
    ScottVC
    Known Participant
    July 30, 2015

    But why do we have to do this? Why doesn't it just work?

      S
      ScottVC
      Known Participant
      July 30, 2015

      Mac OS X 10.9.5

      Happens way too often.

      J
      johnfolkmann
      Participant
      July 28, 2015

      Here we go again. My CC went blank as well this morning.... Why should it be necessary to do all that editing, deleting and re-installing to use our paid for software?? It happens over and again!!

      When will Adobe acknowledge, that this is unacceptable??     

        Rajashree Bhattacharya
        Rajashree Bhattacharya
        Legend
        July 28, 2015

        I know it is very frustrating at times, you may go through :

        Cloud Desktop App is blank?

        New Creative Cloud App unusable: it's blank!

        Might be some useful information is there.

        Regards

        Rajashree

        U
        Ute Leone
        Known Participant
        July 29, 2015

        The same thing happens at each update of any program of the Suite. I'm tired of having to renamee/remove the file opm.db and always re-install always CC.

          Prontabill
          Prontabill
          Participating Frequently
          July 8, 2015

          Another Mac Victim Here!

          This happens to my Mac frequently, my solution so far has been to ignore it and hope it works another day, but its getting very annoying.

          Apparently there is an update today, but i can't download as i can't see anything in my window

            M
            melisab69337655
            Participant
            July 7, 2015

            hI! I have mac, this happened so i uninstall and reinstall the appa, when the CC installer is in progress suddenly disappear son the process never end, now i can`t install the CC app again on my mac, need help pls!! i can´t get any app to work thnx!!

            blocktheboss
            blocktheboss
            Participant
            May 2, 2015

            uh, there is no common files for mine!!! there is only: C:\Program Files (x86)\Adobe\Adobe Creative Cloud

            E
            ericksko
            Participant
            April 23, 2015

            For me, there is a display driver issue.  I have an all black screen (instead of all white) in Creative Cloud every time it updates

            I fix it by running Creative Cloud in 256 colors once, installing updates, closing Creative Cloud and then running as normal.

            Short hand:
            Go to: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe >
            Properties >             Compatibility > Check "Run in 256" > Run CC > Finish install > Close > Uncheck "Run in 256" > Run CC.


            Step-by-step:

            1. Close all Adobe products (kill them in task manager)
            2. Right Click C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
            3. Select "Properties"
            4. Select "Compatibility" tab
            5. Under "Settings," check "Run in 256 colors"
            6. Apply
            7. Run C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
            8. You should be able to see all the options now, complete the update, then close Creative Cloud
            9. Close all Adobe products (kill them in task manager)
            10. Right Click C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
            11. Select "Properties"
            12. Select "Compatibility" tab
            13. Under "Settings," uncheck "Run in 256 colors"
            14. Apply
            15. Run C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
              C
              colinr3174351
              Participant
              April 23, 2015

              ‌hi have just tried the but still not working for me screen still in black any idears?

              Cheers Colin

              E
              ericksko
              Participant
              April 23, 2015

              Did you see any results when switching to 256?  (i.e. when you ran creative cloud, did it reduce the number of colors on your display and/or was the black out gone in 256 mode?)

              Show more replies
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