Creative cloud stops downloading

[damiena27003086]

I have tried numerous times to install creative cloud on my laptop. It used to work but had to reinstall win 7 due to problems with computer.

Have looked on other dicussions and nothing. Suggests I install Adobe Manager but that has apparently been discontinued.

It works fine on my desktop but just stops when i download on laptop.

Using Window 7 with SP1.

error message is:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: CreativeCloudSet-Up (1).exe

  Application Version: 3.1.0.108

  Application Timestamp: 5577c641

  Fault Module Name: AdobePIM.dll

  Fault Module Version: 3.1.1.110

  Fault Module Timestamp: 557c5a7e

  Exception Code: c0000005

  Exception Offset: 00013e89

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 2057

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

None of the above means any thing to me.

I just want to get on with using Photoshop CC on my laptop!!

Damien

[Atul_Saini]

Damien, please remove remains of Creative Cloud and try to install it.

Here is what you can try:

1. Remove Creative Cloud app -

• Creative Cloud Help | Uninstall the Creative Cloud desktop app
• https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

2. Install Creative Cloud app- https://helpx.adobe.com/creative-cloud/help/install-apps.html

[damiena27003086]

Done that and says uninstalled with errors. What next?

[Atul_Saini]

1. Please rename OOBE to OOBE_old from the below mentioned location.

• C:\Program Files (x86)\Common Files\Adobe

2. Trash Adobe Creative Cloud form: C:\Program Files (x86)\Adobe\

3. Install Creative Cloud app- https://helpx.adobe.com/creative-cloud/help/install-apps.html

• Direct link: http://prodesigntools.com/adobe-cc-2015-direct-download-links.html

[damiena27003086]

made changes to OOBE

Cannot download CC from the direct link you gave me. Only wat to get CC was by my login and clicking to download Photshop CC.

When I click to install I get message that failed and Errors 1, 44 & 207.

I did not trash  Adobe Creative Cloud form: C:\Program Files (x86)\Adobe\ Do you mean delete this file and all the contents?

Should I start again and delete the version of CC that is showing in the Programs in the Control Panel?

[Govardhan.V]

Are you gettng error message as " Creative Cloud setup stopped working "  ??

If yes ,

you may try with steps provided in below link :

https://forums.adobe.com/thread/1867345

[damiena27003086]

No I am getting:

Installer was unable to create critical file/directory. Please try installing again (Error 44).

I tired again and got same message.

I have looked for the Eevent error and the discription is:

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

This is getting very frustrating as I have been trying for weeks to install CC on my laptop so I can use Photoshop CC for which i have subsribed!

[Atul_Saini]

Damien, please try to create a new admin user account and try to install it there.

You may refer :

• CreativeCloudSet-Up.exe fails to load, returns error code 48
• Can't install Creative Cloud Setup - error code 46

[damiena27003086]

Tried new user and still get error 44 and:

Problem Event Name:	BEX
Application Name:	Creative Cloud.exe
Application Version:	3.1.3.121
Application Timestamp:	5595afa8
Fault Module Name:	StackHash_0a9e
Fault Module Version:	0.0.0.0
Fault Module Timestamp:	00000000
Exception Offset:	00000000
Exception Code:	c0000005
Exception Data:	00000008
OS Version:	6.1.7601.2.1.0.768.3
Locale ID:	2057
Additional Information 1:	0a9e
Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
Additional Information 3:	0a9e
Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

[damiena27003086]

Tried new user and still getting esame error.

Apart from taking laptop back to 'favtory conditions (which would be a real pain) what do I do

[Govardhan.V]

Just to confirm once , may I know whether you Copied Creative Cloud setup file to C:drive and ran it as Administrator ?

[damiena27003086]

For the new user (who is also an administrator) I logged into my account and downloaded CC again. It went into my 'download' file', i.e. on the C drive.

Will try the latest instructions you have posted.

[Govardhan.V]

Ok , let me know if you still face any issue ,

[Govardhan.V]

You may also Enable Hidden Admin account and try :

Step 1)

Press Windows key , it will take you to Windows tiles menu.

In the tiles menu , type CMD .

It will provide Command Prompt option is search results.

Right click on Command Prompt option and then select " Run as Administrator"  .

It will open Command Prompt window in elevated mode.

Step 2)

Now copy below command then right click on Command Prompt black screen window and select Paste option and press Enter key.

net user administrator /active:yes

You should see a message that the command completed successfully.

Step 3)

Restart the computer and login to user account named " Administrator"  and then launch Creative Cloud desktop app and check .

Note : To Disable Hidden Admin account :   net user administrator /active:no

[Govardhan.V]

Once you had logged in as Built In admin , Follow below steps :

Download Creative Cloud set up file :

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

Move it to C:drive from Downloads folder .

Right click on Creative Cloud setup file and select " Run as Administrator"   option.

Still same??

Let me know whether you had installed any other Adobe apps on your  computer.

We may need to check with DEP  (Data Execution Prevention)  setting which is causing error,

[damiena27003086]

Can you clarify a few issues before I proceed.

1. When i go to command prompt I get C:/Windows/System32> and not just C:\> Does this matter?

2. What does Note : To Disable Hidden Admin account :  net user administrator /active:no refer to? Should it be Yes or No?

3. I have older version of Dreamweaver CS5 and Photoshop CS2.

4. You refer to Once you had logged in as Built In admin , Follow below steps :

Does this mean login to the new Admin User I created earlier? (I have 2 user, both Administrators Damien (my original User) and Abbott (new User added).

5. Do I need to bother with "We may need to check with DEP  (Data Execution Prevention) setting which is causing error" at this stage?

[Govardhan.V]

In order to enable Hidden Admin account , the command should end with Yes.

To disable it should end with No.

Once you had enable Hidden Admin account using command. restart the computer .

You will get an User account named " Administrator"  . login to same.

[damiena27003086]

Did exactly as you said and found the A''Administrator but still get Error 4 and:

Problem Event Name:                         BEX

  Application Name:                             Creative Cloud.exe

  Application Version:                           3.1.3.121

  Application Timestamp:                     5595afa8

  Fault Module Name:                          StackHash_0a9e

  Fault Module Version:                        0.0.0.0

  Fault Module Timestamp:                  00000000

  Exception Offset:                                00000000

  Exception Code:                                  c0000005

  Exception Data:                                   00000008

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             2057

  Additional Information 1:                  0a9e

  Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:                  0a9e

  Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

[Govardhan.V]

Stay on Hidden Admin account .

Follow below steps and check :

Basic check :  [ Optional ]

Make sure Adobe Creative Cloud is not listed under Control Panel. If listed remove it .

You may use Microsoft Fix it tool.  if Adobe Creative Cloud  is listed .

http://go.microsoft.com/?linkid=9779673

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

If you are unable to delete , simply rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4)

Disable Anti-Virus and Firewall temporarily .

Step 5)

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process. and it should get updated to Adobe Creative Cloud app.

[damiena27003086]

Before I start should I keep the versions of other Adobe programs I have on my laptop (Photoshop CS, Dreamweaver CS5, Adobe Reader DC & Extension Manager CS5)?

[Govardhan.V]

Sure.

You can keep older versions and try .

only as final option , if we needed to perform complete removal , we can go for that.

But there are several steps to resolve the issue , it will be unnecessary to remove older version apps.

[damiena27003086 · Accepted solution]

Finally downloaded Photoshop CC to my laptop.

Decided to restore the computer to 'factory condition' as it was taking such a long time to figure out why it would not install (over 2 weeks since I started!! - see above).

Did not work first time as Adobe Application Manager stopped working.

Then updated Microsoft Windows 7 and followed the instructions set out on 11 July above.

After downloading Application Manger (second time luck) put Adobe Creative Cloud app directly in the C: drive and then it worked

As a shareholder in Adobe it is to be hoped that installing Photshop etc will be made easier.

Have installed Dreamweaver CS5, which I had downloaded earlier, without any problem. Realise that Photoshop CC is an online version but it must be possible to avoid the issues I (and I see many others) have experienced??

[Miss Tahitianflower]

After cleaning renaming and all that other crap what finally worked for me is I deleted both of oode folders  Simple fix to "Creative cloud desktop failed to install" error -SOLVED  then restarted in safe mode and installed creative cloud there. It worked.

Also had to uninstall the programs from cloud and reinstall but you may not have to.

Only took 24 hours to figure it out!