Creative Cloud stuck on initializing

Report · Apr 20, 2025

I can access other installed apps like Lightroom, Photoshop… but I have to log in to those apps individually. Moreover, without access to Creative Cloud, I cannot update or install other Adobe apps that are not previously installed on my comuter.

My Creative Cloud has been like this for over a month now, it would get stuck at “initializing Creative Cloud” then continues to load until it exits and display the above message. I have tried a numerous fix but none solves the problem, including:

- Click “repair” (it gets stuck in a loop of downloading, installing then goes back to the pop-up again) (Popup in attached image)

- Uninstall from Windows settings then reinstall

- Uninstall using the uninstaller then reinstall

- Used AdobeCreativeCloudCleanerTool then reinstall

- Reinstall VC_redistx64 2015-2022

- Run “sfc /scannow” and “DISM” multiple times without any errors

Attached image is Adobe service terminated unexpectedly in event viewer.

Here is the log from installers from the last attempt to reinstall Creative Cloud:

-------------------------------------- Summary --------------------------------------

1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Error occurred in uninstall product workflow with error code 130 error message

1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Error occurred in uninstall product workflow with error code 130 error message

04/17/25 14:29:52:207 | [INFO] | 55496 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 9972 | Inside hdpimTerminateSession
04/17/25 14:29:52:207 | [INFO] | 55496 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 9972 | Repair workflow will be run after uninstall for product COSY
04/17/25 14:29:52:210 | [INFO] | 55496 | HDSetup | HDPIM | HDPIMSession | | HDPIM | 9972 | Running repair workflow for SAPCode: COSY, Version 7.4.0, Platform: win32
04/17/25 14:29:52:211 | [INFO] | 55496 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 24568 | Populating repair data from database HDPIM.db
04/17/25 14:29:52:213 | [INFO] | 55496 | HDSetup | HDPIM | HDPIMDBHelper | | HDPIM | 24568 | Install Directory2 received from the DB(DBHelper) is C:\Program Files (x86)\Adobe\Adobe Sync
04/17/25 14:29:52:213 | [INFO] | 55496 | HDSetup | HDPIM | ProductInfo | | HDPIM | 24568 | Install Directory received from the DB is C:\Program Files (x86)\Adobe\Adobe Sync
04/17/25 14:29:52:242 | [INFO] | 55496 | HDSetup | HDPIM | HDPIMDBHelper | | HDPIM | 24568 | Install Directory2 received from the DB(DBHelper) is C:\Program Files (x86)\Adobe\Adobe Sync
04/17/25 14:29:52:244 | [INFO] | 55496 | HDSetup | HDPIM | HDPIMDBHelper | | HDPIM | 24568 | Install Directory2 received from the DB(DBHelper) is C:\Program Files (x86)\Adobe\Adobe Sync
04/17/25 14:29:52:246 | [INFO] | 55496 | HDSetup | HDPIM | HDPIMDBHelper | | HDPIM | 24568 | Install Directory2 received from the DB(DBHelper) is C:\Program Files (x86)\Adobe\Adobe Sync
04/17/25 14:29:52:249 | [INFO] | 55496 | HDSetup | HDPIM | HDPIMDBHelper | | HDPIM | 24568 | Install Directory2 received from the DB(DBHelper) is C:\Program Files (x86)\Adobe\Adobe Sync
04/17/25 14:29:52:251 | [INFO] | 55496 | HDSetup | HDPIM | HDPIMDBHelper | | HDPIM | 24568 | Install Directory2 received from the DB(DBHelper) is C:\Program Files (x86)\Adobe\Adobe Sync
04/17/25 14:29:52:253 | [INFO] | 55496 | HDSetup | HDPIM | HDPIMDBHelper | | HDPIM | 24568 | Install Directory2 received from the DB(DBHelper) is C:\Program Files (x86)\Adobe\Adobe Sync
04/17/25 14:29:52:255 | [INFO] | 55496 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 24568 | Acquired product specific lock for SAPCode: COSY
04/17/25 14:29:52:256 | [INFO] | 55496 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 24568 | Sorting packages to repair
04/17/25 14:29:52:256 | [INFO] | 55496 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 24568 | Selecting packages to Repair
04/17/25 14:29:52:256 | [INFO] | 55496 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 24568 | Package (Name: CoreSyncInstaller Version: 7.4.0.31) selected for Repair
04/17/25 14:29:52:256 | [INFO] | 55496 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 24568 | Package (Name: CoreSyncExtensionInstaller Version: 7.4.0.31) selected for Repair
04/17/25 14:29:52:256 | [INFO] | 55496 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 24568 | Package (Name: LiveType Version: 7.4.0.31) selected for Repair
04/17/25 14:29:52:256 | [INFO] | 55496 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 24568 | Package (Name: ExchangePlugin Version: 7.4.0.31) selected for Repair
04/17/25 14:29:52:256 | [INFO] | 55496 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 24568 | Package (Name: CoreSyncExtensionUninstaller Version: 7.4.0.31) selected for Repair
04/17/25 14:29:52:256 | [INFO] | 55496 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 24568 | Package (Name: CoreSyncUninstaller Version: 7.4.0.31) selected for Repair
04/17/25 14:29:52:256 | [INFO] | 55496 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 24568 | Win32 Runtimes to install: VC10,VC11,VC12,VC14,VC14.1
04/17/25 14:29:52:256 | [INFO] | 55496 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 24568 | Win64 Runtimes to install: VC10,VC11,VC12,VC14,VC14.1
04/17/25 14:29:52:256 | [INFO] | 55496 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 24568 | runtime installer custom hook exe could not be found at path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\Runtime\customhook\RuntimeCustomHook.exe
04/17/25 14:29:52:256 | [INFO] | 55496 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 24568 | Time taken to install VC runtimes : 0 secs
04/17/25 14:29:52:256 | [INFO] | 55496 | HDSetup | HDPIM | TaskManager | | HDPIM | 49552 | Starting 'REPAIR' task for Package (Name: CoreSyncInstaller Version: 7.4.0.31)
04/17/25 14:29:52:350 | [INFO] | 55496 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 49552 | Failed to remove directory C:\adobeTemp Error 145
04/17/25 14:29:52:350 | [INFO] | 55496 | HDSetup | HDPIM | TaskManager | | HDPIM | 49552 | Completed 'REPAIR' task for Package (Name: CoreSyncInstaller Version: 7.4.0.31), Time taken '0' sec
04/17/25 14:29:52:350 | [INFO] | 55496 | HDSetup | HDPIM | TaskManager | | HDPIM | 49552 | Starting 'REPAIR' task for Package (Name: CoreSyncExtensionInstaller Version: 7.4.0.31)
04/17/25 14:29:52:387 | [INFO] | 55496 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 49552 | Failed to remove directory C:\adobeTemp Error 145
04/17/25 14:29:52:388 | [INFO] | 55496 | HDSetup | HDPIM | TaskManager | | HDPIM | 49552 | Completed 'REPAIR' task for Package (Name: CoreSyncExtensionInstaller Version: 7.4.0.31), Time taken '0' sec
04/17/25 14:29:52:388 | [INFO] | 55496 | HDSetup | HDPIM | TaskManager | | HDPIM | 49552 | Starting 'REPAIR' task for Package (Name: LiveType Version: 7.4.0.31)
04/17/25 14:29:52:388 | [INFO] | 55496 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 49552 | Failed to remove directory C:\adobeTemp Error 145
04/17/25 14:29:52:388 | [INFO] | 55496 | HDSetup | HDPIM | TaskManager | | HDPIM | 49552 | Completed 'REPAIR' task for Package (Name: LiveType Version: 7.4.0.31), Time taken '0' sec
04/17/25 14:29:52:388 | [INFO] | 55496 | HDSetup | HDPIM | TaskManager | | HDPIM | 49552 | Starting 'REPAIR' task for Package (Name: ExchangePlugin Version: 7.4.0.31)
04/17/25 14:29:52:389 | [INFO] | 55496 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 49552 | Failed to remove directory C:\adobeTemp Error 145
04/17/25 14:29:52:389 | [INFO] | 55496 | HDSetup | HDPIM | TaskManager | | HDPIM | 49552 | Completed 'REPAIR' task for Package (Name: ExchangePlugin Version: 7.4.0.31), Time taken '0' sec
04/17/25 14:29:52:389 | [INFO] | 55496 | HDSetup | HDPIM | TaskManager | | HDPIM | 49552 | Starting 'REPAIR' task for Package (Name: CoreSyncExtensionUninstaller Version: 7.4.0.31)
04/17/25 14:29:52:390 | [INFO] | 55496 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 49552 | Failed to remove directory C:\adobeTemp Error 145
04/17/25 14:29:52:390 | [INFO] | 55496 | HDSetup | HDPIM | TaskManager | | HDPIM | 49552 | Completed 'REPAIR' task for Package (Name: CoreSyncExtensionUninstaller Version: 7.4.0.31), Time taken '0' sec
04/17/25 14:29:52:390 | [INFO] | 55496 | HDSetup | HDPIM | TaskManager | | HDPIM | 49552 | Starting 'REPAIR' task for Package (Name: CoreSyncUninstaller Version: 7.4.0.31)
04/17/25 14:29:52:390 | [INFO] | 55496 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 49552 | Failed to remove directory C:\adobeTemp Error 145
04/17/25 14:29:52:390 | [INFO] | 55496 | HDSetup | HDPIM | TaskManager | | HDPIM | 49552 | Completed 'REPAIR' task for Package (Name: CoreSyncUninstaller Version: 7.4.0.31), Time taken '0' sec
04/17/25 14:29:53:264 | [INFO] | 55496 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 24568 | Failed to remove directory C:\adobeTemp Error 145
04/17/25 14:29:53:264 | [INFO] | 55496 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 24568 | Released product specific lock for SAPCode: COSY
04/17/25 14:29:53:733 | [INFO] | 55496 | HDSetup | HDPIM | HDPIMSession | | HDPIM | 44004 | Received progressType: 2 sessionGuid: {71D3C239-81A3-4057-8B06-87981650BFE9}
04/17/25 14:29:53:733 | [INFO] | 55496 | HDSetup | HDPIM | HDPIMSession | | HDPIM | 9972 | Completed repair workflow for SAPCode: COSY, Version 7.4.0, Platform: win32
04/17/25 14:29:53:734 | [INFO] | 55496 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 9972 | Exiting hdpimTerminateSession, successfully closed session '0'
04/17/25 14:29:53:736 | [INFO] | 55496 | HDSetup | HDSetup | AppContext | | HDSetup | 9972 | ************************* END Adobe Setup *************************

Report · May 25, 2025

Do you mean disconnect the wired as well as the wireless, or disconnect the wired and go back to wireless?

It appears there is an issue when connected via a wireless connection. The issue has not occured since while connected to a wired connection (so far).

Report · May 25, 2025

Hi,

I don't know if a true solution has been found, but I did manage to get eveything working proper.

I contacted Adobe support and told them about the issue I was having and asked if I could get full offline installers for my software. The rep told me that he has seen the issue before and provided me with the offline installers for my software. Before I tried installing anything I made sure that CC was uninstalled and used the CC cleaner tool just for good measure. Once I did this I restarted my PC and installed my software using the offline installers support provided me.

This allowed me to install my programs and have everything working as they should, including CC as it gets installed with other Adobe software when using an offline installer.

To sum everything up

uninstall Adobe software (make sure to use the CC Cleaner Tool )
restart computer
install Adobe software with full offline installers (provided by Abode support)

Hopefully this helps.

Report · May 25, 2025

i was trying to determine if your wireless never works with adobe.

anyway, we'll see if you have any problems when cc needs to reconnect with adobe servers.

Report · May 25, 2025

In reply to @kglad CC used to work with the wireless connection with no issues.

I have started experiencing this issue within the last week or so.

So far, the issue does not occur at all when connected via a wired connection.

Report · May 25, 2025

it's hard to imagine anything on adobe's side that would be able to detect a wireless vs wired connection, let alone have a problem with one and not the other.

Report · Jun 02, 2025

@kglad I have been monitoring what happens since your reply a week ago, and found the issue does not happen at all while connected to the network via a wired connection.

The issue only occurs (in my case) when connected via a wireless connection (to the same network).

Would that suggest there may be some very specific network settings required for Adobe CC to function with no issues via a wireless connection?

Report · Jun 02, 2025

you can try whitelisting adobe's end points:

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Report · Jun 09, 2025

@kglad Having monitored the situation for a few more days, I have noticed my other devices have occasionally been losing the wireless connection to my router.

I'm now thinking the issue in my case is the router and not with Adobe CC.

Report · Jun 09, 2025

@defaultlzg91k2qa5w2

thanks for that info

Creative Cloud stuck on initializing

1 Correct answer