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LouSkunts
LouSkunts
Participant
October 10, 2022
질문

Creative Cloud trial says "expired" after cancelling (with 4 days left)

  • October 10, 2022
  • 3 답변들
  • 162 조회

So one week ago now, I got that 7-day free trial for the entire creative cloud (100 or so gb and everything) and after a few days I had decided to cancel it. However, now it says that my trial expired even though I had cancelled it with 4-days left on the trial. Maybe it's because I still had one of the apps installed ? Any info on this would be greatly appreciated.  

이 주제는 답변이 닫혔습니다.

3 답변

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 10, 2022
quote

Maybe it's because I still had one of the apps installed ?


By @LouSkunts

 

That has no bearing on the situation.

You only get one opportunity to use a trial.  When you cancel it, that uses up the opportunity.

 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 10, 2022

    that would be the expected message if you tried to open an app after successfully cancelling.  nevertheless, check your account per @John T Smith to confirm.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      October 10, 2022

      Log-in to your Adobe account and click this link to verify your cancel was processed https://account.adobe.com/plans

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