• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Creative Cloud trial says "expired" after cancelling (with 4 days left)

New Here ,
Oct 10, 2022 Oct 10, 2022

Copy link to clipboard

Copied

So one week ago now, I got that 7-day free trial for the entire creative cloud (100 or so gb and everything) and after a few days I had decided to cancel it. However, now it says that my trial expired even though I had cancelled it with 4-days left on the trial. Maybe it's because I still had one of the apps installed ? Any info on this would be greatly appreciated.  

TOPICS
Creative Cloud

Views

128

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 10, 2022 Oct 10, 2022

Copy link to clipboard

Copied

Log-in to your Adobe account and click this link to verify your cancel was processed https://account.adobe.com/plans

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 10, 2022 Oct 10, 2022

Copy link to clipboard

Copied

that would be the expected message if you tried to open an app after successfully cancelling.  nevertheless, check your account per @John T Smith to confirm.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 10, 2022 Oct 10, 2022

Copy link to clipboard

Copied

LATEST
quote

Maybe it's because I still had one of the apps installed ?


By @LouSkunts

 

That has no bearing on the situation.

You only get one opportunity to use a trial.  When you cancel it, that uses up the opportunity.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines