Creative Cloud update fails with error 301

Enthusiast ,
Nov 22, 2019 Nov 22, 2019

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Seriously Adobe?

 

What year is this, when you're displaying an error number to the end user? And the dialogs that display this show "error 301" as some kind of link, but it does nothing when clicked on.

 

This is under Mac OS, so some of the other topics that mention Visual C++ redistributables obviously don't apply here.

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Adobe Community Professional ,
Nov 22, 2019 Nov 22, 2019

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Hello.
I think this post will be helpful

https://community.adobe.com/t5/get-started/creative-cloud-update-error-301/td-p/9708745

TkfY(ACP),JAPAN><br />TkfY,JAPAN

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Enthusiast ,
Nov 23, 2019 Nov 23, 2019

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Thanks, but as I mentioned, I'm on a Mac. So the other topics that mention Visual C++ redistributables don't apply here.

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Adobe Community Professional ,
Nov 23, 2019 Nov 23, 2019

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I had forgotten that it was MacOS.
I'm sorry.
I think this is valid.

This post was posted by a person who could actually avoid the 301 error on Mac
https://community.adobe.com/t5/get-started/receiving-error-301-on-mac-cc/td-p/10381624

TkfY(ACP),JAPAN><br />TkfY,JAPAN

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Dec 08, 2020 Dec 08, 2020

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Just got Error 301 on my Mac.  Couldn't get CC to update anything.  SOLVED:

1. Located CC in Finder Apps Folder

2. Select Uninstall

3. It will ask if you want to Uninstall or Repair (Choose REPAIR)

4. Should work after repair cycle...mine did.  If not I would uninstall, and reinstall CC.  Clearly CC is the problem.

 

Cheers.

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Enthusiast ,
Dec 08, 2020 Dec 08, 2020

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Another option:

 

1. Uninstall CC.

2. Install competent products.

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New Here ,
May 15, 2022 May 15, 2022

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Thank this worked for me. 

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New Here ,
Apr 16, 2022 Apr 16, 2022

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I have the same problem under Mac OS and the solution for me is to give Creative Cloud permission to access the Documents (or any related)  folders.
Make sure to quit all Adobe applications that are working in the background such as Creative Cloud, CCXProcess, CoreSync helper then reopen Creative Cloud if it asks for permission, accept it then the update should work.

 

Also, double-check and open System Preferences > Security and Privacy > Privacy tab and select File and Folder in the left panel, you should see adobe apps and make sure the folders that are listed are checked for each app.

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