Creative Cloud update Fatal Error '116"

New Here ,
Jun 24, 2016 Jun 24, 2016

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Adobe

Light Room CC (2015) and InDesign CC (2015) updated fine, however

Photoshop CC (2015.5) – 
Adobe Illustrator CC (2015.3) – 
Premiere Pro CC (2015.3) – 
After Effects CC (2015.3)
Audition CC (2015.2) – 
Animate CC (2015.2) - 
Muse CC (2105.2) – 
 
Download Error, The download appears corrupted. Please try to download again. – 
 
1 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Fatal Error '116' occurred while download
 

Unable to update the above apps all get " Fatal Error '116' occurred while download"

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correct answers 1 Correct answer

New Here , Jun 24, 2016 Jun 24, 2016

Hello, I had the same problem. I used iObit Uninstaller to uninstall this obscure security program called ByteFence. I would recommend the same, and be sure to uninstall all security programs you know for sure are all well and good. Hope this helps!

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Adobe Employee ,
Jun 24, 2016 Jun 24, 2016

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Hi DHRazz,

The "Fatal Error 116" occurs when downloaded file is corrupted, this can happen if there is some other software blocking or interrupting the download on your machine. For more information on this error see, Troubleshoot Illustrator CC 2015 log files

To troubleshoot try the below steps:

1- Please check if you have any browser security extensions installed, please disable them. ( eg: AD BLOCK, McAfee site/web adviser, internet security toolbar etc)

2- Also disable the Firewall of your machine.

3- Disable Firewall of the Internet security program installed on computer. (disable the following in it : Browser protection, safe surfing, firewall, download intelligence)

After this try the updates again and check, let us know if this helps.

Awaiting your response.

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New Here ,
Aug 02, 2016 Aug 02, 2016

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I am a developer, and I tell you it is more secure to install cracked adobe software rather than disabling all firewall etc and letting an app download content over insecure connection and execute commands on your pc. You guyz are just funny

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New Here ,
Aug 09, 2016 Aug 09, 2016

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Having the same problem. I dont have any internet security or firewalls active. Not sure what to do next.

Exit Code: 116

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '116' occurred while download

FATAL: Error occurred in download of package (Name: AdobeCameraRaw8.0All Version: 9.6.1.147). Error code: '116'

-------------------------------------------------------------------------------------

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New Here ,
Nov 03, 2016 Nov 03, 2016

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I had to remove Byte Fence!!

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New Here ,
Dec 22, 2016 Dec 22, 2016

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it worked thanks

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New Here ,
Jun 26, 2017 Jun 26, 2017

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Thanks! I resolv my with your help!

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New Here ,
Oct 05, 2021 Oct 05, 2021

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LATEST

I have all firewalls etc switched off and it still doesn't work. I have updated Adobe on this machine multiple times before with no problem...

 

Now what can I try?

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New Here ,
Jun 24, 2016 Jun 24, 2016

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Hello, I had the same problem. I used iObit Uninstaller to uninstall this obscure security program called ByteFence. I would recommend the same, and be sure to uninstall all security programs you know for sure are all well and good. Hope this helps!

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New Here ,
Jun 26, 2016 Jun 26, 2016

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omg thx

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New Here ,
Aug 11, 2016 Aug 11, 2016

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Def solved the problem and with no need to disable any security

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New Here ,
Aug 11, 2016 Aug 11, 2016

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Removing ByteFence that is lol

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Community Beginner ,
Sep 26, 2016 Sep 26, 2016

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OMG thank you so much it worked for an Asus under Windows 10 !

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New Here ,
Dec 04, 2016 Dec 04, 2016

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it works, thanks friend!

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New Here ,
May 29, 2017 May 29, 2017

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it was bytefence indeed!!

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New Here ,
Jun 20, 2017 Jun 20, 2017

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You are the Best! Thank you so much!!

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New Here ,
Jun 23, 2017 Jun 23, 2017

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omg      yessssssss thank uuuu

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Community Beginner ,
Jul 05, 2016 Jul 05, 2016

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THANK YOU!! i spent half a day because of this stupid app....

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New Here ,
Jul 29, 2016 Jul 29, 2016

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F***ing ByteFence! I should have known. I didnt even install it, came packaged with Teamviewer 😠

Thank you!

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New Here ,
Feb 03, 2018 Feb 03, 2018

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Seriously I hate Byte fence!!

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New Here ,
Oct 20, 2016 Oct 20, 2016

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Superb, worked a treat, thank you.

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New Here ,
Nov 03, 2016 Nov 03, 2016

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I removed ByteFence and then PS cc2017 installed like a charm!

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New Here ,
Nov 04, 2016 Nov 04, 2016

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So did I .. absolutely brilliant advice. Thank you very much.

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New Here ,
Nov 23, 2016 Nov 23, 2016

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Thank you! Removing ByteFence worked! Spent ages looking for a solution.

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Guest
Mar 16, 2017 Mar 16, 2017

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Some posts say that the installation of this antivirus will result in bytefence search on Chrome or Firefox. Do you get such problem?

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