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CS6 activation limit reached - cannot reset count.

Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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Hi,

I have Dreamweaver CS6 installed on one PC.  I just cancelled my CC subscription after a year and decided to return to using DW CS6.  However, I get the "activation limit reached" error and it suggests I deactivate DW on another computer.  

I do not have access to the other computer and I know that DW was no longer installed on it.

 

How can I reset my activation limit so my CS6 app will work again?  Is there some effective way to get help for this because there I can find no option anywhere to reset the count.

 

Thanks for your attention

 

Steve 

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correct answers 1 Correct answer

Community Expert , Mar 10, 2021 Mar 10, 2021

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html

...

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Community Expert ,
Mar 10, 2021 Mar 10, 2021

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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Thanks for that.  I did get on to the chat - the first agent did not seem to be able to successfully reset the count - so he transferred to a 2nd agent who did. 

 

Thanks again 🙂

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Community Expert ,
Mar 10, 2021 Mar 10, 2021

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The further Adobe is from serial number programs being the only way to do things, the fewer chat agents know anything about old programs

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Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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Hi, today, I ran into the same problem. I upgraded my old computer without deinstalling PS6. Now I wanted to install it again and I ran into the activation problem. A few years ago, there was a chat assistant. But now, when I click on chat, no window opens up. Only the support page. Any ideas?

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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