CS6 Fireworks - Now Getting Msg 'To use Adobe services, please update your Adobe applications....'

[thereadingwhisperer]

After weeks with Adobe trying to get Fireworks back - the only app I use  (I have creative cloud all apps ) I get this message when I try to use the 'License' button to sigh in to my account.  Its been WEEKS of asking Adobe. 

It is new - same message on both laptops I have - and I have not done anything new.  Its the only that opens as a trial. 

I have never had a CD or serial number - it was just part of my suite.  

Anyone know of a work around - its the only app I use for media/ graphics etc.  

[Jeff A Wright]

Thanks for your question, Thereadingwhisperer. Please see https://adobe.ly/3KWIpWP for a list of supported browsers and operating systems to access Adobe online services. Support for Internet Explorer was recently dropped, so updates will need to be made for the computer to securely access Adobe services and websites.^JW

[thereadingwhisperer]

Thanks - I am using supported browser etc - and its only fireworks Im getting that messge for. Surely if there was an actual issue I wouldnt be able to access all other Adobe online services. 

[Jeff A Wright]

Thereadingwhisper, you asked what changed recently, and that was the recent change. You will need to implement the instructions in https://adobe.ly/3XBSQGE if you want to restore access. ^JW

[thereadingwhisperer]

You must not be facing this issue.

So you think the change ONLY applies to fireworks?

Really.
 
It is the only app that is affected.  I have access to everything else in my plan.  My browser etc all up to date. 

[kglad]

@thereadingwhisperer 

are you a windows or mac user?

the past 3 users with an update browser issue when trying to use cs6 were successful with offline activation:

Launch the product.

At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.

Click Offline Activation and click Generate a Response Code.

Write down the Request Code.

Switch to an online computer and navigate to www.adobe.com/go/getactivated.

Click Offline Activation.

Sign in with your Adobe ID.

Enter your Request code and click Generate.

Write down the Response code.

Switch back to the offline computer.

Enter the Response Code and click Activate.

https://helpx.adobe.com/creative-suite/kb/serial-number-validation-launching-cs6.html

[thereadingwhisperer]

PC. Unfortunately there is no option showing for  'having trouble connecting to the internet'

Is there another way to get the response code?

[kglad]

i don't think you can use offline activation with a non-serialized app.

what is your default browser?  (it doesn't matter which one you usually use, it matters which the os has assigned as default.)

[John T Smith]

According to this, Fireworks is gone
https://helpx.adobe.com/support/programs/support-options-free-discontinued-apps-services.html#firewo...

[kglad]

@John T Smith 

you have typo in your https, and your link is not relevant to the op.

[Jeff Arola]

What about for users that have a Creative Cloud Subscription and install Fireworks through the Adobe Creative Cloud Desktop Application?

They would not have a Fireworks serial number, so thay are unable to use the offline activation method.

[thereadingwhisperer]

Exactly.

I have always installed it as part of my suite. Just switch to show older
apps. It then opens.

Recently (about 3 months ago) someone from Adobe cancelled my payment to
keep the same rate (it was due to increase) Something happened that day- I
couldnt use fireworks. Adobe told me to wipe fireworks from my laptop and
download it again with a link - it opens as a trial

And that is exactly the point - and my issue - I have never had a serial
number.

I have asked how to file a complaint to the company and was told to post
here.
Is that really the Adobe complaints policy?

And I was told 'we don't support Fireworks anymore'. It's the only app I
used - I have literally been paying at least £16 a month (for a decade) for
one app that I can no longer use.

Why they wouldn't want my money ? I have no need for the All Apps plan now
-so no need for the plan anymore

If I dont get a resolution - some work around - I'll set up a website and
allow people to post there - so that whoever cares about the reputation of
adobe and it's customers can see that this matters.

It's my go-to program. I have no need for a 'modern program' as certain
'experts' here keep (condescendingly) linking me to. It does everything I
need, and I know it. I feel strongly enough about it to create a site about
it.

I'd even download a 30 day trial every 30 days if that's an option. If they
won't let me pay for it someone must have an option. Or why can't adobe
generate serial numbers for us. Or allow it to be available for free if
they don't care about it. Stopping access to it rather than letting us use
it as we have since they stopped caring about it 5+ years ago feels
spiteful.

[kglad]

there's no better place for complaints.  if and how it helps to complain here is questionable.

and sorry about the offline activation info. it doesn't apply to you.

did you update your cc desktop app?

[thereadingwhisperer]

CC s up to date, yes

[szymas]

Just to followup on this.. it is a fireworks installer issue.. not his/her browser.. the CC fireworks insataller has no serialization so Fireworks appears to be non working .. I cannot beleive they would just say it is gone forever..if so let people use for free then! I need FW back! I don't need the new apps that are more AI bloatware then anything else!

[kglad]

@szymas 

do you have a current subscription?