Participant

Answered

Deleting Creative Cloud Account?

Forum|Forum|11 years ago
October 2, 2014
4 replies
18605 views

Hi there! I've installed the trial version of adobe creative cloud on PC, but no longer want the program since I don't use it. I'm wondering if there's a quick and simple way to deactivate and/or delete my account? (since I haven't been able to find that information) thank you in advance!

This topic has been closed for replies.

Correct answer MelissaLA88

Your best bet is to Contact Customer Care

Good luck!

M

MelissaLA88Correct answer

Participating Frequently

Your best bet is to Contact Customer Care

Good luck!

A

Anonymous

do they have an email address?

Abambo

Community Expert

No! You need to pass via Contact Customer Care as indicated by MelissaLA88 . You will have the option to chat (my preferred, because of the transcript) or to phone.

ABAMBO | Hard- and Software Engineer | Photographer

D

donovanc70354394

Participant

This is ridiculous. The fact that we can't close our accounts manually and also trying to reach customer support to do it either takes forever or just doesn't happen is very poor customer service. It is very concerning considering it's a very well established service and it would be like if apple didn't let you delete and itunes account or something.

thatsmauri

Community Expert

donovanc70354394,

even Apple doesn't let you delete your own Account. It is for safety and legal reasons.

Kind Regards,

Maurice

A

Anonymous

If you don't want to deal with phone holds, just log into your account and do the following:

1. Cancel any existing subscriptions.

2. Open a case to support to close your account.

See Screenshot below:

O

oddscenes

Participating Frequently

This is crazy that there is no way to delete your account, but as with most things Adobe, they probably had you agree to it in their extensive terms of service without you realizing

Kanikas

Community Manager

Hi Brz0,

As you mentioned that you would like to completely delete your account, kindly Contact Customer Care for the same.

They will be able to permanently delete your details from Adobe records.

Hope that helps!

Thanks

Kanika

O

oddscenes

Participating Frequently

Is there a "Delete Account" button that allows the user to delete and close their account from the settings? By doing it themselves and not having to deal with customer service?

Most if not every company provides this ability, paid service or not.

Rajashree Bhattacharya

Legend

The 30 day trial will get suspended on its own after 30 days , however the Adobe ID remains, in case you plan to buy or use any other trial, you can use the Adobe Id made out of your Email.

Regards

Rajshree