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MelissaLA88
Advocate
MelissaLA88
Advocate
Activity
‎Apr 29, 2020
09:27 AM
Hi Doowoppers - There is an Adobe Customer Care option that you can take advantage of, but I suppose it also depends on what sort of problems you're experiencing.
I would say your best bet is to post in the Adobe Support Community forums (as you did here) and start with that... but, again, it depends on the type of problems you're experiencing.
If it's lack of knowledge about how the software functions, I would suggest learning as much as you can about the software. I use Audition pretty regularly and have had little to no problems.
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‎Apr 29, 2020
09:06 AM
It sounds like they have not added the student as a user within the Adobe console that only the IT adminstrator will have access to. Perhaps there is a way you can escalate the situation so it gets taken of as soon as possible! Best of luck! 🙂
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‎Apr 29, 2020
09:05 AM
I was just experiencing this a few days ago! I ended up uninstalling and then reinstalling Acrobat. Also, make sure your CC Desktop app is up to date and that you have the latest version of Acrobat installed!
If that doesn't help, please give us some more information and we can better try to help you!
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‎Feb 28, 2020
08:44 AM
I would suggest an uninstall and a reinstall. See if that helps 🙂
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‎Feb 28, 2020
08:36 AM
As in, create a shortcut to apply a preset? Hm. I don't think so.
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‎Feb 28, 2020
08:16 AM
Hi Maddi,
If you go here, you should be able to hit the chat option. There's a little chat bubble looking icon on the bottom right hand side. Best of luck to you 🙂
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‎Feb 28, 2020
08:12 AM
Well, that's certainly confusing. As suggested, you'll definitely have to go through Adobe customer support as we do not have any sort of account access.
It sounds like you signed up for an annual subscription, which involves a penalty cancellation fee if you cancel it before the year is up. If you don't think that's what you have, you might try to sign in to your Adobe account and see what information it gives you.
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‎Feb 18, 2020
05:26 PM
I don't think that's an option 🙂
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‎Feb 18, 2020
12:44 PM
Hi! Instead of having to reenter everything into the LR Classic export window... could you just create a Preset that you then select each time you export?
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‎Feb 18, 2020
12:41 PM
1 Upvote
So, what you're saying is that you export the images and then it's like they never even exported? And you're positive you're looking in the right folder? Is it happening with all export locations?
I wonder what would happen if you selected "After Export: Show in Finder" at the very bottom of the LR Classic export window.
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‎Feb 18, 2020
12:37 PM
Are you able to try uploading this from a different device? 7 hours seems like way too long... but it also depends on how you're uploading it. WiFi? Data? I presonally would try to upload from a desktop or laptop for a video that's at least 20 minutes long.
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‎Feb 18, 2020
12:26 PM
Hi! Sorry this is happening. Can you provide us with some additional information?
What OS are you running? What version of PS are you running? And, it's happening with ALL Adobe programs?
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‎Jan 26, 2020
09:10 PM
Definitely not happening over here. You're sure that Allow JPG Downloads under the Sharing settings is not active? Do you invite them via email or just send them the link that LR generates? Either way, I would try to test this on your own by either inviting yourself through another email address or opening that link on another (clearched cache) browser to see what you're able to do.
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‎Jan 26, 2020
09:06 PM
Are you using an iOS device? If so, it should just be Settings > Lightroom > Photos > Read and Write
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‎Jan 26, 2020
08:38 PM
1 Upvote
Sounds like the machine and the account you're using isn't controlled by you. Like the message tells you, you're going to have to get in touch with your IT administrator on that one. Unfortunately, not really anything we can do to help you out with that one.
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‎Dec 31, 2019
11:22 AM
1 Upvote
Hi! You'll have to contact your system administrator or IT department for this one. The type of plan you have or however they have it set up is what is causing the error.
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‎Dec 31, 2019
11:19 AM
Test_Screen_Name makes a valid point. What you're trying to do (and I don't know if it's possible) would probably be considered more of a downgrade instead of an upgrade.
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‎Dec 31, 2019
11:17 AM
1 Upvote
Sounds like it's asking for your computer password, not your Adobe password. Have you tried your computer password?
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‎Dec 31, 2019
11:08 AM
Are you positive you're inputting the correct password? See if you can log in to http://lightroom.adobe.com/
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‎Dec 31, 2019
11:01 AM
Hi! What seems to be the problem? Also, you might try looking at Lightroom Classic - The Develop module might be less overwhelming than PS.
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‎Dec 31, 2019
10:55 AM
Hi! Sorry you're experiencing this - what a mess! What are the specs of your machine?
I'm using a MacBook Pro, 32GB RAM, i9 processor, and still running Mojave... no problem with any of the CC apps over here. I regularly use LR, PS, Ai, Acrobat, and Audition. Sometimes simultaneously!
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‎Dec 31, 2019
10:52 AM
Hi Steffi,
What operating system are you running? What are the other specs on your machine? Is there a possibility you can try downloading everything over a different internet connection?
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‎Dec 16, 2019
10:00 AM
Piggybacking on selondon, you can also add it to the Feature Request Form 🙂
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‎Dec 16, 2019
09:59 AM
Can you give us a bit more information? A screenshot of the message? What platform are you on? Have you signed out & back in?
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‎Dec 16, 2019
09:21 AM
Hi Matheus - have you filled out the Feature Request Form? 🙂
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‎Dec 16, 2019
09:20 AM
1 Upvote
Hi Chuck! I believe it only works on a Galaxy S9 and above.
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‎Nov 30, 2019
03:55 PM
That seems a bit suspicious... is there anything else running besides LR when it pops up? Do you have use a screen recording software and possibly activated it on accident? Screen recording isn't a feature native to LR Classic.
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‎Nov 30, 2019
03:53 PM
Have you logged in to the web version of Lightroom CC to see if the presets are there? If they are, they should sync down to your new phone. https://lightroom.adobe.com/
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