download after purchase

[Evelyn28784432ej2a]

I purchased a plan with PayPal. The transaction is completed and payment is made. When I log into my adobe account, it has not registered the change. I can not download apps, only the trial version. I also did not receive an e-mail verification from adobe. Help would be appreciated. 

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
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This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
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https://helpx.adobe.com/contact.html?rghtup=autoOpen
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
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[KanikaS]

Hi, 

I see you have a Photography plan under the same email as with the forums. Please make sure you are signed in with the correct Adobe ID. Please follow steps shared in this link to resolve the trial error:https://helpx.adobe.com/in/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Hope this helps! Feel free to update the thread for any other questions.

Warmly 

Kanika 

[kglad]

follow @KanikaS's help in their link.  only if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location