Duplicate, Locked I bought adobe premiere pro ..but till now i cant active it

[faisalm71914819]

Thank you for your purchase. Your order is currently being processed. You will receive an email shortly confirming your purchase and including delivery information.

i bought adobe premiere pro ..but till now i cant active it ?? and no email received from you ... i feel bad

my account REMOVED

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

Title edited by mod for clarity and moved to CC forum

[John T Smith]

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is a public forum, not Adobe support... you need Adobe staff to help

Adobe contact information - https://helpx.adobe.com/contact/support.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

[faisalm71914819]

thanks for removing my ID info....but where the answer of my question ??

thanks and awaiting your support

[John T Smith]

Go back and start at the top of my reply #1 to find out if your account is correct... and then work your way down the links

or

This is a public forum, not Adobe support... other users here can't help

-you need to click the link below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

[faisalm71914819]

Hi John,

pls. note that i have free Cloud account not paid Cloud account.. but i purchased adobe premiere pro and i have been told that i will receive email for active ??? now i dont know what to do ... pls. help ... im sure that i purchased adobe premiere pro ... visa confirmed ... but what to do now ?? your support is thankful

[faisalm71914819]

WHY THERE IS NO HELPFUL ANSWER ???

[Ann Bens]

This forum is run by users just like you.

If you want Adobe's help Contact Customer Care

CC cloud account is free for everybody.

[faisalm71914819]

dear ann, thanks allot

just question,... can i user adobe premiere pro before receiving activation email ??

[Ann Bens]

I dont know, guessing you will have to wait.

[John T Smith]

Duplicate, Locked, go to  i bought adobe premiere pro..do i have to buy something else to make it work ?