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Early Termination Fee?

New Here ,
May 16, 2019 May 16, 2019

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I bought a month by month subscription of Animate for my daughter and she only needed it for a month, however, whenever I try to cancel it tells me I will be charged an early termination fee, how long do I have to wait for it will just let me cancel it?

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Adobe Community Professional , May 16, 2019 May 16, 2019
Please refer to the following:Adobe Subscription and Cancellation Terms | Adobe An annual plan paid monthly is a 12 month commitment.  If you cancel early, you must pay a penalty fee (50% of the remaining months). Animate on the month-to-month plan cost more per month but you can cancel anytime without penalty.

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Adobe Community Professional ,
May 16, 2019 May 16, 2019

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Did you buy a true MONTHLY subscription, or an annual subscription with monthly payments?

SOME programs are available Monthly https://forums.adobe.com/message/10817508

If you bought an annual subscription with monthly payments, you will be able to cancel during your final month

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Adobe Community Professional ,
May 16, 2019 May 16, 2019

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Please refer to the following:

Adobe Subscription and Cancellation Terms | Adobe

An annual plan paid monthly is a 12 month commitment.  If you cancel early, you must pay a penalty fee (50% of the remaining months).

Animate on the month-to-month plan cost more per month but you can cancel anytime without penalty.

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 17, 2021 Aug 17, 2021

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Classic bait and switch.  Very disappointed with this company.

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