Error 202 When updating Creative Cloud

[Red Snapper]

I've got a new computer (Windows 11) and tried to instal Creative Cloud.
It would only get to about 39% then download would fail - error 202.
I chatted with support who gave me an alternative download which seemed to work. It allowed me to download Lightroom  and Photoshop.
But shortly after this my system informed me that Creative Cloud needed to update, so I did this (there was no way round this when opening Creative Cloud).
Again, it would get to about 90% downloaded and fail again due to error 202.

I'm at my wits end. I specifically bought this new computer for photography processing and can't seem to get my apps to work properly.
I guess I'll have to call support when they're open tomorrow, unless someone has any suggestions.
Thank you.

[Manan Joshi]

See the following discussion, it has some ideas given by an Adobe employee so worth a try

https://community.adobe.com/t5/download-install-discussions/creative-cloud-desktop-error-202/td-p/96...

-Manan

[kglad]

if @Manan Joshi's link fails to help:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Jeffrey_A_Wright]

Red Snapper, we have been trying to contact you about your active support case ADB-28253243-Z5C4. Please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review the suggestions offered by our Engineering team and then provide an update with the results. Thanks, and my apologies for any frustration you encounter while resolving this error.

[Red Snapper]

Sorry, have been busy with work. Will update you as soon as I can.
Regards,

[kglad]

@Red Snapper 

your support ticket will expire and, if that occurs, you'll need to start over.

[Edson220854699l5n]

Estou com o mesmo problema e não consigo instalar o CC, aparece o seguinte erro

E tenho espaço no disco 

[kglad]

@Edson220854699l5n 

https://helpx.adobe.com/download-install/kb/licensing-errors.html

[Edson220854699l5n]

Fiz o procedimentos mas n funcionou, nao consigo instalar o CC

[kglad]

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Edson220854699l5n]

I had a problem updating, so I uninstalled to install again, but I can't keep getting this error but I have disk space.

  

[kglad]

again, contact adobe support, and please don't post duplicate messages.

[girleidep64192895]

were you able to solve your problem? i have the same error

[kglad · Accepted solution]

@girleidep64192895 

contact adobe support. your problem cause and solution may be different.  (or it may be related to some adobe-side problems.)

[default29218826aj92ac]

I had the same problem (202) when trying to update Creative Cloud or even trying to reinstall it.

Contacted Adobe Support with the in-app help feature. They responded quickly. After a few suggestions (which I'd already tried) they requested control of the computer, which I granted. After a while it got escalated to backend support.

Long story short: In the end it was a problem with the local Windows profile.

I simply created a new Windows User profile, and everything worked again.

[kglad]

thanks for the info, @default29218826aj92ac 

[btc909]

This worked for me as well.  Logged into a Local Administrator profile, installed Adobe CC (I had already uninstalled and tried to reinstall) but this time it went right through.  Logged out.  Back into the normal profile & CC was behaving correctly.

[LucyNieto]

¡Gracias! Después de dos semanas y varios correos siguiendo instrucciones de Adobe, con tu recomendación se resolvió mi problema. 

[kgeoffrion]

Awesome!  This worked for me, as well.  I spent hours doing everything Adobe recommended to no avail!