• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Error 500 when trying to access apps

Community Beginner ,
Dec 28, 2023 Dec 28, 2023

Copy link to clipboard

Copied

I can't access any of my 'apps and services' - I repeatedly get "Error 500: Internal Server Error". I've looked through help articles, tried the virtual assistant and Adobe Care on X / Twitter, but getting nowhere (I don't have the option to contact support). Can anyone help?

TOPICS
Creative Cloud

Views

324

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Dec 28, 2023 Dec 28, 2023

it's not clear what you're doing to generate that error.

 

make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here to install the cc desktop app, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

use the cc desktop app to install your cc trial and subscription apps.

 

if you're trying to check your account, use https://account.adobe.com

Votes

Translate

Translate
Community Expert ,
Dec 28, 2023 Dec 28, 2023

Copy link to clipboard

Copied

Why would you not have the option to contact support? Anyhow please enlist what all have to tried so that we don't share the same ideas again.

-Manan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 28, 2023 Dec 28, 2023

Copy link to clipboard

Copied

Thanks for your reply Manan. I have no idea why I can't contact support - the option simply isn't available... when I click 'Contact Adobe Customer Support' in my welcome email I'm sent to the Help Center (articles). Under contact us, I click 'Start now' (under 'Real help from real people') and that opens the Adobe Virtual Assistant, which can't handle my query (it repeatedly says "I'm learning, please explain differently").

 

Here's what I've tried - in all cases I get the same 'Error 500: Internal Server Error' message (see screenshot attached to original post)

  • 'Welcome' email > 'Get Started' button
  • 'Get started' email > 'Download' buttons (PS, LR, LRC)
  • Account icon (top right corner) > Access your apps
  • Manage account > Access your apps and services

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 28, 2023 Dec 28, 2023

Copy link to clipboard

Copied

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 29, 2023 Dec 29, 2023

Copy link to clipboard

Copied

Thank you for the extra help @Manan Joshi. As the 'alternative download links' from kglad worked for me I didn't need to contact support.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 28, 2023 Dec 28, 2023

Copy link to clipboard

Copied

it's not clear what you're doing to generate that error.

 

make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here to install the cc desktop app, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

use the cc desktop app to install your cc trial and subscription apps.

 

if you're trying to check your account, use https://account.adobe.com

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 28, 2023 Dec 28, 2023

Copy link to clipboard

Copied

Thanks for your reply kglad, I'll work through those steps (see my reply above showing what I'm doing to generate that error).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 28, 2023 Dec 28, 2023

Copy link to clipboard

Copied

and that's why you're getting the error.  follow the few steps in my post and let us know how they went for you..

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 29, 2023 Dec 29, 2023

Copy link to clipboard

Copied

Thanks @kglad, the 'alternative download' links worked for me - all sorted.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 29, 2023 Dec 29, 2023

Copy link to clipboard

Copied

LATEST

@martind20869668 

 

you're welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines