Error code 107

[achimg93345602]

Hello, does anyone have the same problem? I can't update Lightroom Classic to version 13.0.1 since 2 days, there was no problem with Photoshop. I have reinstalled Creative Cloud, restarted Mac, it does not work. It always shows error code 107. (Lightroom Classic 13.0.1 / OS Ventura 13.6.1 )

[achimg93345602]

Nice to hear that it worked.

[kglad]

for others considering fixing and/or reinstalling:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Csongor359310074dvd]

Great! Now working! Thank you mate!

[kglad]

@Csongor359310074dvd 

you're welcome 

[Prabhat36246026wzpq]

Hello Guys! Repairing and reinstalling CC works. click on the below link and proceed as instructed. thanks a lot. 

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

[achimg93345602]

If it only concerns the update, try my instructions above first. Uninstalling and then reinstalling may not be necessary and therefore saves a lot of time.

Have a nice Sunday everyone.

[Igor36796279kfth]

Thanks! Its works!

[kglad]

@Igor36796279kfth 

you're welcome, too!

[Elijah_sad]

didn't help me, still have this issue on my macbook 😞

[kglad]

are you using an updated cc desktop app to install lrc?

[Elijah_sad]

I use Creative Cloud, not for updating, but for installing for the first time (by the way, the problem is only in the Lightroom Classic app)

[kglad]

can you answer yes? ie, this is an install and you're using an updated cc app?

[Elijah_sad]

Yes, i'm using an updated cc app to install Lightroom Classic

[kglad]

then suspend anything (eg, av) that can interfere with your downloads.

[Elijah_sad]

what is mean? eg, av

[kglad]

av = antivirus 

[Elijah_sad]

i use mac os, without any antivirus 

[kglad]

contact adobe support via chat.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Rashmi37308320j266]

Thanks, reinstalling the Creative cloud works perfectly

[kglad]

good to hear.

[Free319322191njp]

what helps too is to remove serviceconfig.xml, restart computer, and repair CC through "uninstall cc"

[Даниил30705985qals]

You have a long path to the installation file, possibly in several nested folders. Move it to the root of any disk. У вас длинный путь к установочному файлу, возможно в нескольких вложенных, друг в друга папок. Переместите в корень диска любого.