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Free trial for illustrator

New Here ,
Mar 03, 2018 Mar 03, 2018

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Why cannot get the 7 day trial and it says my trial is expired and i only just created an account for the trial, Everything else work except the illustrator.

Please help

Thanks     

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Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Mar 05, 2018 Mar 05, 2018

Naglaaa39251303, sorry you are unable to evaluate Illustrator CC.  If the software has already previously been evaluated, on this computer, then the trial will not be possible.  If you have never utilized Illustrator CC then please contact our support team at Contact Customer Care to see if the trial can be extended.

For more details on why trials of Adobe software may not be available, or end early, see Understand why Adobe trial software expires or ends early .

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Community Expert ,
Mar 04, 2018 Mar 04, 2018

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Maybe you ran elder illustrator with your account, not right now, but many years ago.

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LEGEND ,
Mar 04, 2018 Mar 04, 2018

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Or a different account. Or someone else did.

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New Here ,
Mar 04, 2018 Mar 04, 2018

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then how am i able to get my trial then with my account

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Community Expert ,
Mar 04, 2018 Mar 04, 2018

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I have alerted staff. They are the only ones who can tell what's going on here.

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LEGEND ,
Mar 04, 2018 Mar 04, 2018

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Basically you can’t, whatever happens. You can rent it for a month for $30 and CANCEL BEFORE ITS DONE.

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New Here ,
Mar 04, 2018 Mar 04, 2018

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i dont need it for a long period of time i wanna see if its useful for me to use it first before i can buy it for good

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Adobe Employee ,
Mar 05, 2018 Mar 05, 2018

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Naglaaa39251303, sorry you are unable to evaluate Illustrator CC.  If the software has already previously been evaluated, on this computer, then the trial will not be possible.  If you have never utilized Illustrator CC then please contact our support team at Contact Customer Care to see if the trial can be extended.

For more details on why trials of Adobe software may not be available, or end early, see Understand why Adobe trial software expires or ends early .

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LEGEND ,
Mar 04, 2018 Mar 04, 2018

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You can’t buy it for good! Only rent it.

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