Free trial for illustrator

[naglaaa39251303]

Why cannot get the 7 day trial and it says my trial is expired and i only just created an account for the trial, Everything else work except the illustrator.

Please help

Thanks     

[Mariam Hovhannesyan]

Maybe you ran elder illustrator with your account, not right now, but many years ago.

[Test Screen Name]

Or a different account. Or someone else did.

[naglaaa39251303]

then how am i able to get my trial then with my account

[Monika Gause]

I have alerted staff. They are the only ones who can tell what's going on here.

[Test Screen Name]

Basically you can’t, whatever happens. You can rent it for a month for $30 and CANCEL BEFORE ITS DONE.

[naglaaa39251303]

i dont need it for a long period of time i wanna see if its useful for me to use it first before i can buy it for good

[Jeffrey_A_Wright · Accepted solution]

Naglaaa39251303, sorry you are unable to evaluate Illustrator CC.  If the software has already previously been evaluated, on this computer, then the trial will not be possible.  If you have never utilized Illustrator CC then please contact our support team at Contact Customer Care to see if the trial can be extended.

For more details on why trials of Adobe software may not be available, or end early, see Understand why Adobe trial software expires or ends early .

[Test Screen Name]

You can’t buy it for good! Only rent it.