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Get a Serial number from redemption code

Community Beginner ,
Apr 08, 2023 Apr 08, 2023

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Hello, I bought the Photoshop Elements product via Showroomprivée in France, I received a redemption code with 10 characters. I downloaded the Photoshop Elements application on my PC, but there is no way to convert this code into a serial number, the page I am sent to indicates that it does not exist (error404). https://www.adobe.com/go/getserial_fr

Thanks in advance.

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Activation , Installation

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correct answers 2 Correct answers

Community Expert , Apr 08, 2023 Apr 08, 2023

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Community Expert , Apr 08, 2023 Apr 08, 2023

yes, 10 digits is not an adobe redemption code.

 

p.s. the safest way to purchase is directly from adobe.  and today (in the usa, at least) there's a 30% off sale, https://www.adobe.com/products/photoshop-elements/buy-elements.html

 

kglad_0-1680962833127.png

 

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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Community Beginner ,
Apr 08, 2023 Apr 08, 2023

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Thank you, indeed I have read this page 2 or 3 times but without success, the link does not work or a 24 characters code is asked. 

I think I'll end up asking for a refund... after going through the entire website..

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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@Clémenceh 

 

after clicking

kglad_1-1680959555128.png

 

 

and signing in, you should see

 

kglad_0-1680959521853.png

 

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Community Beginner ,
Apr 08, 2023 Apr 08, 2023

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Yes, thank you, I finally saw this one after clicking elsewhere but then I need a 24 caracters code and not a 10 so I think this will not work with my current purchase. I will ask the seller. Thank you very much for your assistance.

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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yes, 10 digits is not an adobe redemption code.

 

p.s. the safest way to purchase is directly from adobe.  and today (in the usa, at least) there's a 30% off sale, https://www.adobe.com/products/photoshop-elements/buy-elements.html

 

kglad_0-1680962833127.png

 

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Community Beginner ,
Apr 11, 2023 Apr 11, 2023

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Yes that is what I thought, thank you, I had a refound without difficulty.

Great news I will see if it is available in France Thanks.

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Community Expert ,
Apr 11, 2023 Apr 11, 2023

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you're welcome.  (and good luck!)

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