Get a Serial number from redemption code

[Clémenceh]

Hello, I bought the Photoshop Elements product via Showroomprivée in France, I received a redemption code with 10 characters. I downloaded the Photoshop Elements application on my PC, but there is no way to convert this code into a serial number, the page I am sent to indicates that it does not exist (error404). https://www.adobe.com/go/getserial_fr

Thanks in advance.

[kglad · Accepted solution]

go to (or its french translation), https://helpx.adobe.com/x-productkb/global/redemption-code-purchase-help.html

[Clémenceh]

Thank you, indeed I have read this page 2 or 3 times but without success, the link does not work or a 24 characters code is asked. 

I think I'll end up asking for a refund... after going through the entire website..

[kglad]

@Clémenceh 

after clicking

and signing in, you should see

[Clémenceh]

Yes, thank you, I finally saw this one after clicking elsewhere but then I need a 24 caracters code and not a 10 so I think this will not work with my current purchase. I will ask the seller. Thank you very much for your assistance.

[kglad · Accepted solution]

yes, 10 digits is not an adobe redemption code.

p.s. the safest way to purchase is directly from adobe.  and today (in the usa, at least) there's a 30% off sale, https://www.adobe.com/products/photoshop-elements/buy-elements.html

[Clémenceh]

Yes that is what I thought, thank you, I had a refound without difficulty.

Great news I will see if it is available in France Thanks.

[kglad]

you're welcome.  (and good luck!)