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Getting: The code you entered is invalid. Please try again.

tamaras13384366
New Here ,
Sep 04, 2018 Sep 04, 2018

I have attempted to redeem this boxed Adobe Photoshop and Premiere Elements with the redemption code when I bought it from Best Buy  in January, 2018. I have upgraded my computer and am ready to try again. I am not able to get a 24 digit serial number but on my receipt is a serial number listed. What should I do?

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correct answers 1 Correct answer

Peru Bob Community Expert
Community Expert , Sep 04, 2018 Sep 04, 2018

A redemption code may only be used once to get a serial number.

See here:

Find your serial number

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replies 4 Replies 4
latest latest Jump to latest reply
Akash Sharma
Sep 04, 2018 Sep 04, 2018

Moving to Downloading, Installing, Setting Up​

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Guest
Sep 04, 2018 Sep 04, 2018

Hi

Did you try this option

https://redeem.licenses.adobe.com/getserial

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tamaras13384366
New Here ,
Sep 11, 2018 Sep 11, 2018
LATEST
In Response To Deleted User

Thank you. I texted a representative and I have the problem fixed.

Tamara

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Peru Bob Community Expert
Community Expert ,
Sep 04, 2018 Sep 04, 2018

A redemption code may only be used once to get a serial number.

See here:

Find your serial number

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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