Have Creative Cloud trial, but can't download any apps

[Johnny33384121x9fb]

Hello. 
I have signed up for Creative Cloud trial, but in Creative Cloud app on Windows still says "Try now". And when I click the link, it starts the process to sign up for a trial which I already did.

I've tried everything I can think of, but don't know how to fix it.

[kglad]

first, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, use - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[Johnny33384121x9fb]

Hi.

Thanks for the reply. Unfortunately, none of those worked. 

I've tried all of those and also literally removed any trace of Adobe from my PC. It still shows that I don't have a trial activated even though in Adobe account and in Adobe Console says that the trial is activated.

On Adobe Account website, says that the trial active, however, when I click on "Access your apps and services", I get an error "Permission may be required" when clicking on any app to download, even though I am the Admin.

I've tried adding another email through Adobe Console, didn't work. Still prompted that new account to purschase a licence or trial.

There's nothing in hosts file, removed certificates, services, folders, hidden folders. Anything I could think of, still nothing.

Take a look at some of the screenshots, maybe that paints a better picture of the problem. I'm clueless honestly.

[kglad]

what are computer specs and os/version?

[Johnny33384121x9fb]

Ryzen 5600x
16gb ddr4 ram
RTX 3060ti

OS: Win11
Version 10.0.22621.2428

[kglad]

contact adobe support via chat so they can connect to your computer.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

and watch what they do and update this thread.

[Johnny33384121x9fb]

I spoke with them. They couldn't fix the problem. The agent said, it's apparently a global issue and that the team is working on fixing it.

[kglad]

i don't see an outage, https://status.adobe.com/

[Johnny33384121x9fb]

Beats me. He tried adding another email address through Adobe Console, same thing I already tried. I accepted the invite via new email and still prompts me to start a trial or buy.
I removed all existence of Adobe from my PC, created another user on my PC, used three different browsers, normal and incognito, even tried to sign up with VPN. Didn't work. On CC website still says it requires access to download and on desktop app(CC) it appears like I don't even have a trial. It doesn't let me download the apps separately, only through CC.

I see there's some upvotes on this post, so I'm guessing i'm not the only one. But I didn't find any solution regarding this problem online.

[kglad]

someone else reported a similar problem (unable to edit their account) a few hours ago.

so, retry every day or so.  or as frequently as you want.  but if you still have a problem after each 24 hr period, recontact adobe suppot.

[Johnny33384121x9fb]

sounds good. thanks.