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Johnny33384121x9fb
Participating Frequently
November 4, 2023
Question

Have Creative Cloud trial, but can't download any apps

  • November 4, 2023
  • 1 reply
  • 1355 views

Hello. 
I have signed up for Creative Cloud trial, but in Creative Cloud app on Windows still says "Try now". And when I click the link, it starts the process to sign up for a trial which I already did.

I've tried everything I can think of, but don't know how to fix it.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 4, 2023

    first, reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

     

     

    if that fails, use - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    below are solutions some users reported:

     

    if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

     

    if that fails, change the install location

      J
      Johnny33384121x9fbAuthor
      Participating Frequently
      November 4, 2023

      Hi.

      Thanks for the reply. Unfortunately, none of those worked. 

      I've tried all of those and also literally removed any trace of Adobe from my PC. It still shows that I don't have a trial activated even though in Adobe account and in Adobe Console says that the trial is activated.

      On Adobe Account website, says that the trial active, however, when I click on "Access your apps and services", I get an error "Permission may be required" when clicking on any app to download, even though I am the Admin.

      I've tried adding another email through Adobe Console, didn't work. Still prompted that new account to purschase a licence or trial.

      There's nothing in hosts file, removed certificates, services, folders, hidden folders. Anything I could think of, still nothing.

      Take a look at some of the screenshots, maybe that paints a better picture of the problem. I'm clueless honestly.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 5, 2023

      I spoke with them. They couldn't fix the problem. The agent said, it's apparently a global issue and that the team is working on fixing it.


      i don't see an outage, https://status.adobe.com/

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