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carlr85997510
Participant
July 10, 2018
질문

Having trouble installing Adobe Photoshop Lightroom 6 on Mac High Sierra

  • July 10, 2018
  • 1 답변
  • 460 조회

I recently purchased Lightroom 6 as my new camera doesn't support my old Lightroom 5, however I am having significant issues installing the new edition. For some reason, after I initialize the installation, I receive an error message about 2% in saying that installation failed. The first time I attempted downloading this, I also received a few popups saying that this current edition was not optimized for Mac High Sierra, but I haven't been able to download an updated edition, since I only can download an update for the already existing Lightroom 6, which I do not have. This is all from the official adobe website. I'm just confused on what to do from here. I've attempted restarting my computer and performing all of the advised actions, but nothing seems to work.

이 주제는 답변이 닫혔습니다.

1 답변

Jeffrey_A_Wright
Community Manager
Community Manager
July 11, 2018

Carlr85997510, are you downloading the Lightroom 6 installation files from Download Photoshop Lightroom ?  If so can you please post a screenshot of the current error you are facing?  Information on how to post a screenshot can be found at FAQ: How do I capture and post a screen shot or video? .

carlr85997510
carlr85997510작성자
Participant
July 11, 2018

Yes, that's where I got my files from. Here's a screenshot I took of the error message

Jeffrey_A_Wright
Community Manager
Community Manager
July 11, 2018

Thanks for the update, Carlr85997510.  As mentioned in the error the next step will be to review the installation log to determine why Lightroom 6.0 is failing to install.  Details on how to locate the installation log can be found at Troubleshoot Adobe Creative Cloud install issues with log files .  Please post any specific errors you discover in the log.