Help! I cannot install any apps to creative cloud with install button (Windows 10)

[anson_5048]

I have installed Adobe Creative Cloud, I logged in, and finally, when I attempted to install Photoshop, nothing happens.

I have been clicking the Photoshop Installation Setup file for hours, the Creative Cloud app jitters a bit, I get a loading circle on my cursor, and nothing happens.

I reinstalled Adobe Creative Cloud, logged in again, attempted to install Photoshop, the same nothing happens.

[jane-e]

@anson_5048 

I've moved your post from Creative Cloud Desktop to the Download & Install forum.

• Which plan did you subscribe to?
• Is this a new install?
• Does your computer meet or exceed the recommended system requirements for Photoshop?
  https://helpx.adobe.com/photoshop/system-requirements.html

Try these steps from Adobe Help and let us know if you need more assistance:
https://helpx.adobe.com/photoshop/get-started.html

Jane

[Kanikas]

Hi anson_5048,

Please follow the steps shared above and let us know the outcome. Feel free to post again if the steps did not help.

Thanks

KS

[anson_5048]

I clicked, "Photoshop on desktop", Adobe Creative Cloud opened and then it didn't download anything.

I opened Photoshop on web, I looked for the button, "Get desktop app", clicked that, it led me to the adobe photoshop app detail screen with the, "Install", button. I clicked "Install", Adobe Creative Cloud opened, and then nothing happened.

[Kanikas]

Hi anson,

Please see the system requirements needed to run Photoshop on your machine: https://adobe.ly/4f5twOi

^KS

[anson_5048]

In a seperate reply, I posted my PC specs, I believe it is good enough to run Photoshop.

[anson_5048]

I subscribed to the Adobe Creative Cloud - All Apps Annual Plan.

The PC originally had an old install of Adobe Creative Cloud, I removed it using the Adobe CC Uninstaller, so I would assume that the current Adobe Creative Cloud is a new install.

Here is my PC Specs:

- Processor: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz
- Operating Sys: Windows 10 Pro
- Ram: 16 GB
- AVX: Yes
- SSE: Yes
- Graphics Card (There are two):  Intel(R) Iris(R) Xe (Integrated Laptop GPU) and NVIDIA GeForce RTX 3050 Ti (Laptop GPU)
- Monitor Resolution: 1920x1080 or higher
- VRAM: 17.3 GB
- Hard Disk Space: 1 TB
- Internet: 200 gb download, 10gb upload

[jane-e]

The PC originally had an old install of Adobe Creative Cloud, I removed it using the Adobe CC Uninstaller

By @anson_5048

You might try the Creative Cloud Cleaner to remove all traces of the previous installation:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

In addition, please answer the question I asked in the first reply about system requirements.

Jane

[Shivangi_Gupta]

The system specs look good enough. Is happening only with Adobe Photoshop? 

^SG

[anson_5048]

It happens to every possible installation- I can't install a single app.

[anson_5048]

Thank you! I'll try this out, hold on-

[anson_5048]

I have flushed out all of the apps using the CCCleaner

Additionally, I provided a list of specs, I'm assuming that they are well within the realm of running Adobe Creative Cloud and Photoshop/Animate/AfterEffects

[jane-e]

You might try the Creative Cloud Cleaner to remove all traces of the previous installation:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

By @jane-e

I'm glad this worked for you @anson_5048 . Thanks for sharing.

Jane

[kglad · Accepted solution]

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Shivangi_Gupta]

Also, I hope you are following the steps listed here: https://adobe.ly/41hQA9u

^SG

[anson_5048]

I have installed a clean version of Adobe Creative Cloud, it definitely looks slightly different. 

However, Photoshop still isn't installing.

[anson_5048]

WAIT! I just cleared flushed all the apps and stuff with the CCCleaner again- and then, I downloaded the alternative Adobe Creative Cloud installs!

PHOTOSHOP IS DOWNLOADING!!! WOO!!!

[kglad]

good to hear that @anson_5048