Skip to main content
This topic has been closed for replies.
Correct answer Nancy OShea

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

If your OS hasn't been updated lately, do it now.  I mention this because Visual C++ is typically updated by Microsoft with your Windows updates.  You also need a computer user profile that has administrative level permissions. 

 

If this is NOT an individual plan, please contact your IT dept for assistance.

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
September 12, 2020

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

If your OS hasn't been updated lately, do it now.  I mention this because Visual C++ is typically updated by Microsoft with your Windows updates.  You also need a computer user profile that has administrative level permissions. 

 

If this is NOT an individual plan, please contact your IT dept for assistance.

 

Nancy O'Shea— Product User & Community Expert
M
Community Expert
Manan JoshiCommunity Expert
Community Expert
September 12, 2020

Try by repairing the VS redistributable package, see the instructions mentioned in the following discussion
https://community.adobe.com/t5/indesign/error-launching-indesign-quot-cannot-load-the-path-type-rpln-plug-in-quot/td-p/11150879?page=1

If the package is not even installed then you can install it by downloading from the following link

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
-Manan

-Manan
D
default6alttfjw6t6eAuthor
Participant
September 15, 2020
Hi Manan,

Thanks so much for your help but unfortunately it doesn't seem to be working. Please see below error.

I'm wondering if it's something to do with this technically being a work laptop and not having access to something? I have photoshop downloaded fine so don't know what the problem could be.


[cid:ac24a2f1-d8bd-4eb0-a941-a697d4b25268]

Many thanks,
Sophie
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices