Hi I am getting crashes on my Adobe Illustrator. It Crashes everytime i open it!!! PLEASE HELP!!

Report · May 26, 2015

Report · May 27, 2015

WOW that did the trick!! Thanks,So do i have to stay on this side now or?

Report · May 27, 2015

No , but i will check , i didnt see them under the dock..so i figured they werent there..

Report · May 27, 2015

Check inside Finder>Go> Applications.

Dock and Desktop will be different for different user accounts.

Report · May 27, 2015

Yeah , im wanting my old desktop but on this new admin..my desktop is blank... Illustrator is working thank God! But now just the desktop being changed and ill be in business.

Report · May 27, 2015

Wow now when i open it crashes here also....it loads %100 but crashes..just realized that...

Report · May 27, 2015

In this case , you need to enable Root user account .

So that you can login as root user and still access Desktop files which are on your Regular account :

Reference :

http://www.geniusdv.com/news_and_tutorials/2009/12/cant_access_mac_os_x_desktop_from_another_user.ph...

Report · May 27, 2015

Step to enable Root user account :

OS X Mavericks: Enable and disable the root user

(Applies for Yosemite as well)

How to log in as root

Use these steps in Snow Leopard and later to log in as the root user.

If you are logged in, choose Log Out from the Apple menu.
If you are logging in from a list of usernames with pictures, click Other.
In the Name field, type: root
In the Password field, type the password you defined when setting up the root user account.

Report · May 27, 2015

It Crashes on the other side also... Doing the same thing..it loads %100 now but then crashes when i try to open a new file

Report · May 27, 2015

So sorry to hear that.

Did you enabled Root account ?

And is it okay for you to perform complete removal and reinstallation ?

Let me know , I will provide you step by step instructions .

Report · May 27, 2015

Also try to clear Font Cache once and check.

If still same , we can proceed with further steps.

Report · May 27, 2015

Is the font cache in the preferences folder? Yes the root steps i tried and see those steps..that will definitely help once i get it running on any side- i will then revert back to those steps , but just really want to get it up and running first...Ive installed and uninstalled several times previously to yesterday..

Report · May 27, 2015

Please refer above link I mentioned.

Chad ,

the ultimate step we can try is , removing all Adobe applications , both Adobe folders under ~/library /Application Support and /library /Application Support .

Trash All Adobe folder and files from computer and perform clean installation .

Before that you can try with Font Cache clean once.

Report · May 27, 2015

https://helpx.adobe.com/x-productkb/global/troubleshoot-fonts-mac-os-x.html

Refer under section :

6. Clear the font cache.

Mac OS X 10.5 (Leopard) and later

If issue remains same . follow steps 7, 9 ,10

Report · May 27, 2015

Almost loaded alll then crashed......it loaded %100 then when i clicked to open new file it crashed...I did the terminal steps..

Report · May 27, 2015

Ive trashed all caches i believe..now im trying a reinstall...if this doesnt work then what? just seems im circling around a problem that is right in front of me..hopefully this resolves it...installing now..

Report · May 27, 2015

What a HEADACHE!! Ive reinstalled uninstalled reinstalled again and this thing still doesnt work!!!!!

Report · May 27, 2015

Complete removal and re-installation :

Step 1)

Trash All Adobe applications and folders from Applications.

Make sure that there are no Adobe related folders inside .

Step 2)

Trash Adobe Application Manager , if present Adobe Creative Cloud , Adobe Installers, Adobe Utilities from Applications> Utilities.

Step 3)

1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

It will open User Library folder , locate Application Support folder and open the same .

Locate Adobe folder inside and trash it or rename it to Adobe-old.

Step 4)

1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.

/library

It will open User Library folder , locate Application Support folder and open the same .

Locate Adobe folder inside and trash it or rename it to Adobe-old.

Step 5 )

Click on the below link and run Adobe Cleaner tool and select Clean all option.

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jc...

Step 6 )

Install Illustrator CS 3 and check .

Report · May 27, 2015

What do i do now?

Report · May 27, 2015

Hey Buddy , Ive done everystep up to this point that you have told me to do...None of these are resolving my problem.. All of my programs work but this one....

Report · May 27, 2015

Is the application crashing only when you try to open file?

Report · May 28, 2015

Hi Brucgovn , well now it starts loading and then crashes like it was doing before. Ive uninstalled , reinstalled , trashed all traces of Adobe and reinstalled again and it's still giving me crashes..PLEASE HELPP!!You've been a huge help so far..thanks for your patience.

Report · May 28, 2015

Checking with crash report

Report · May 28, 2015

May I know whether you had logged in to Root account ?

Report · May 28, 2015

Previously yes , now im back on the main user now as i previously was using...

Report · May 28, 2015

We can try with installing Java update :

https://support.apple.com/kb/DL1572?locale=en_US