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I can't install Creative Cloud App on my Mac

Community Beginner ,
Jul 02, 2016 Jul 02, 2016

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I can't get the Creative Cloud App to install on my Mac (Yosemite).  I can download the DMG file, I click the installer and it prompts me for my administrative password, I type the correct password but then nothing happens. I am getting frustated ...

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correct answers 1 Correct answer

LEGEND , Jul 03, 2016 Jul 03, 2016

Have you logged in to Mac as Administrator ??

Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

" If present "  Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 2)

If present,  Trash Adobe Creative Cloud folder from Applications as well.

Step 3)

Click on the below link and do

...

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Community Expert ,
Jul 02, 2016 Jul 02, 2016

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When you say password, you are entering your computer password and not your Adobe one?

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Community Beginner ,
Jul 03, 2016 Jul 03, 2016

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I am entering my computer one

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LEGEND ,
Jul 03, 2016 Jul 03, 2016

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Have you logged in to Mac as Administrator ??

Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

" If present "  Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 2)

If present,  Trash Adobe Creative Cloud folder from Applications as well.

Step 3)

Click on the below link and download & run Adobe Cleaner tool :

If present , Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Step 4 )

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager10.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. It shud launch Adobe Creative Cloud app.

Still same ??

You need to try from different user account   or it is better to enable Root user account and later you can disable it.

I had mentioned steps to enable Root user account in below link :

Re: Why isn't photoshop downloading?

After logging in to Root account , try to install Adobe Creative Cloud app , it shud work.

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Community Beginner ,
Jul 04, 2016 Jul 04, 2016

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In step 4 the update is completed but nothing else happened should i try to install creative cloud again?

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Community Beginner ,
Jul 04, 2016 Jul 04, 2016

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NEVERMIND IT WORKED FINALLY !! Thank you so so much ❤️

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LEGEND ,
Jul 04, 2016 Jul 04, 2016

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Glad to hear that

You are most welcome.

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New Here ,
Jul 14, 2016 Jul 14, 2016

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Yes, steps above in the green box finally worked for me too. Thank you.

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New Here ,
Aug 02, 2021 Aug 02, 2021

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Are these steps still valid on an 2021 Imac? 

 

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New Here ,
Nov 15, 2021 Nov 15, 2021

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thank you so so much 2021 its still work

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New Here ,
Jun 25, 2022 Jun 25, 2022

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THANK YOU VERY MUCH! FOLLOWED DIRECTIONS AND IT WORKED!!!!!!!!!!!!!!! 

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New Here ,
Aug 22, 2023 Aug 22, 2023

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THANK YOU SO MUCH! Here I am in 2023 and this solved my very frustrating problem. You're the best! 

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New Here ,
Oct 17, 2023 Oct 17, 2023

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Really? When I tried the above (in Oct. 2023) I downloaded the file folder shown above in the comment, and the "install" icon under Adobe App Mgr has a circle with a cross around it, and when I try to open it, it states:

"'Install' needs to be updated. (The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.)"

This link worked for you? I'm on a Macbook air running Ventura 13.2.1, so it SHOULD have no problem, but it still persists.

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Feb 13, 2024 Feb 13, 2024

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Thanks so much!! After a morning of trying to get this done, it worked!!!!!!

Now it looks like we have to follow this last comment:
"install the cc desktop app using the "alternative download links" at the bottom of the page" at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html.



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Community Expert ,
Feb 14, 2024 Feb 14, 2024

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LATEST

@ljwaisman1573 

 

you're welcome

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New Here ,
Jan 30, 2019 Jan 30, 2019

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Fixed my problem. Thanks!

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New Here ,
May 15, 2019 May 15, 2019

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Thank you!!!

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New Here ,
May 01, 2020 May 01, 2020

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how do i sign into my mac as an administrator?

 

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