I can't log in, because the page refreshing every time

[pleun28194812a025]

Hi,

Ik reset my macbook and I want to download creative cloud but the page to login is refreshing every time again and again. 

I have a adobe student package from Surfspot. 

[kglad]

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[pleun28194812a025]

I have MacOS. 

If I go to the website by step 1, I get a error: 500 Internal Server Error. 

[kglad]

@pleun28194812a025 

clear your adobe.com cookies and/or use a different browser

[jane-e]

@pleun28194812a025 

I've moved your post about your student account from Enterprise & Teams to Download & Install.

Jane

[Kanikas]

Hi, 

Were you able to log in to the Creative Cloud app? 

Please try steps shared in the link for help:https://helpx.adobe.com/in/download-install/kb/cc-sign-in-prompt.html

Do let us know the outcome and feel free to update the discussion for any other questions. 

Regards 

Kanika 

[pleun28194812a025]

Thanks for the answers! Another browser downloaded Creative Cloud. But there is a new problem. I can't download Indesign because de MacOS isn't compatible. I try to update this but that didn't work...

[jane-e]

@pleun28194812a025 

You didn't say your macOS version. The CC app offers the current and one previous version. ProDesign Tools has some previous versions available for direct download that work with your paid subscription.

https://prodesigntools.com/

Jane

[kglad]

@pleun28194812a025 

you can use older versions with older os'es.

what's your mac os?

[pleun28194812a025]

MacOS High Sierra Version 10.13.6

[kglad]

the latest id version compatible with high sierra is id cc 2020, v 15.  you'll need to contact adobe support for that version, or if you don't mind using id cc 2019, you can install that yourself via prodesigntools.com:

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

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* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
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