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Participant
February 3, 2018
해결됨

I changed my laptop but I still have license in my account

  • February 3, 2018
  • 2 답변들
  • 364 조회

I recently bought a new laptop so I tried to download adobe animate in this one, but it tells me I already have it and I have to use another account to buy again. What do I do?

이 주제는 답변이 닫혔습니다.
최고의 답변: kglad

install the cc desktop app from here on your new computer, https://creative.adobe.com/products/creative-cloud

use it to install animate cc.

if it's already installed, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2 답변

Participant
September 26, 2023

I had my OS removed and a new OS installed erasing all aoftware. I need your software that I was using Adobe Acrobat 8 professional installed. It was actively being used.

Can you do this for me?

kglad
Community Expert
Community Expert
September 26, 2023

 i can help, but you have to download and install and activate with your serial number.

 

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesigntools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links**.

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* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
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** this support is currently not available. ie, there's a significant gap (between 2019 and last year) in the available previous versions.

opposition to this decision (to limit available previous versions) has been conveyed to adobe officials who are therefore aware of the problems caused by this policy. however, unless/until changes are made, nothing can be done to legally access these files.

kglad
Community Expert
kgladCommunity Expert답변
Community Expert
February 3, 2018

install the cc desktop app from here on your new computer, https://creative.adobe.com/products/creative-cloud

use it to install animate cc.

if it's already installed, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html