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dannyy94131024
Participant
October 28, 2019
Question

Illustrator will not install on Mac OS 10.15

  • October 28, 2019
  • 2 replies
  • 540 views

I have been trying to install Illustrator vs 23.1.1on a MacBook Pro OS 10.15 Catalina.  Get to 99% download then install fails. Error Code 153.  I have talked with Adobe support people and have done complete uninstall of Adobe Cloude and reinstall using the CC Cleaner as instructed.  Have checked permissions on all folders that I could find and made sure permissions are correct.  Still no luck same error code (153).  I successfully installed Illustrator on an iMac OS 10.14.6 Mojave with no issues from the same CC account. What is happening?

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 28, 2019

    Error 153 is a Mac permissions problem.   See the Apple User Guide below.

    https://support.apple.com/guide/mac-help/change-permissions-for-files-folders-or-disks-mchlp1203/mac

     

    Failing that, have you tried creating a new Mac user profile with full administrative level permissions? 

     

    Nancy O'Shea— Product User & Community Expert
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      October 28, 2019

      There are problems with Catalina - you should always wait for AT LEAST a month befeore upgrading to a new operating system, to be sure that all of the programs you use are going to keep working properly
      .
      Read all of the replies in this message when you have a problem with Catalina
      -includes two links on how to revert to a previous operating system
      https://community.adobe.com/t5/Get-Started/Catalina-upgrade-breaks-Photoshop-and-Illustrator/td-p/10668337

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