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Im trying to install Creative suite 4 production premium and i can only get as far as entering the serial number, it accepts that i press next and then the 'upgrade check' screen comes up
It asks me to select a product i already own and enter a serial number , i have no product that i already own and this is not an upgrade version i am trying to install
can someone please help it wont let me continue unless i try and install a trial version
thanks
I have manage to solve the issue, i had to enter a previously owned package (CS2) serial number and have got passed the install
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Uninstall each and any piece of Adobe software you may have on the system then run the Creative Suite Cleaner Tool and tafter that try again.
Mylenium
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thanks i shall give it go
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Are you using the serial number which is on the back of the DVD case or did you purchase a download from Adobe.com?
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its the serial number on the back of the dvd case
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I have manage to solve the issue, i had to enter a previously owned package (CS2) serial number and have got passed the install
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Excellent great to hear Mbdadell!