Im trying to install Creative suite 4 production premium.......

[Guest]

Im trying to install Creative suite 4 production premium and i can only get as far as entering the serial number, it accepts that i press next and then the 'upgrade check' screen comes up

It asks me to select a product i already own and enter a serial number , i have no product that i already own and this is not an upgrade version i am trying to install

can someone please help it wont let me continue unless i try and install a trial version

thanks

[Mylenium]

Uninstall each and any piece of Adobe software you may have on the system then run the Creative Suite Cleaner Tool and tafter that try again.

Mylenium

[Guest]

thanks i shall give it go

[Jeff A Wright]

Are you using the serial number which is on the back of the DVD case or did you purchase a download from Adobe.com?

[Guest]

its the serial number on the back of the dvd case

[Guest · Accepted solution]

I have manage to solve the issue, i had to enter a previously owned package (CS2) serial number and have got passed the install

[Jeff A Wright]

Excellent great to hear Mbdadell!