Impossible to Cancel Subscription

[DreamersOnly]

Hello,

No matter how many links I click in Adobe's support website, I can NOT cancel my subscription. I have tried endlessly to reach someone in customer service; be it via chat / email / phone — AND THERE IS NO ONE TO CONTACT.  It's maddening.

PLEASE HELP ME CANCEL MY SUBSCRIPTION!!! Please!!!

[Monika Gause]

You know that this might get complicated shortly before the holidays?

Anyway I have alerted staff. Please be patient if they don't contact you immediately.

[Rajashree Bhattacharya · Accepted solution]

Hi Joe,

Would you like to cancel the subscription purchased on 07 Nov 2017? Please confirm.

The subscription is suspended as of now.

Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently! Let us know if you have any questions.

Thanks

Rajashree

[Srishti Bali]

Moved to Adobe Creative Cloud​

[shawn_starc]

It is not when your payment details are up to date and there is no negative balance.

All you need to go through the mention steps in the article.

How to cancel your Adobe Creative Cloud plan or membership

[shravyab98255059]

Hello,

No matter how many links I click in Adobe's support website, I can NOT cancel my subscription. I have tried endlessly to reach someone in customer service; be it via chat / email / phone — AND THERE IS NO ONE TO CONTACT.  It's maddening.  I have been billed twice since the past two months! I NEED MY REFUND!!!!!!!

PLEASE HELP ME CANCEL MY SUBSCRIPTION!!! Please!!!

[Monika Gause]

shravyab98255059  schrieb

PLEASE HELP ME CANCEL MY SUBSCRIPTION!!! Please!!!

Is that a 12-month subscription and the 12 months are over?

If the cancel button doesn't show - can you try a different browser?

[simonh43279335]

I can't cancel mine either - there is no option to do so.  Very poor form, Adobe, very poor form! 

[Monika Gause]

simonh43279335  schrieb

I can't cancel mine either - there is no option to do so.  Very poor form, Adobe, very poor form! 

Is that a 12-month subscription and the 12 months are over?

If the cancel button doesn't show - can you try a different browser?

[potatotomatoaaaaaaa]

if you go to customer support, and look through the options, you will find a link that will give you directions so that you can cancel the subscription.

[jessicac15631920]

I cannot get hold of Adobe to cancel my subscription. It is INFURIATING!

As soon as I log on to to the email that holds the "team subscription" they close the "help center"

I am so frustrated, I just want to cancel this rolling contract that we no longer require

[Abambo]

You can self-cancel the last month of your contract.

[andresg45813772]

I am so frustrated, I just want to cancel my subscription and I cant get in contact with any kind of support.

[Abambo]

Contact Customer Care

[laylig83577597]

After much frustration I eventually found that Adobe and a  bunch of other subscriptions were held in my Google account and I was able to change payment details and also seen options to unsubscribe and cancel.