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Install Problem

New Here ,
Nov 30, 2023 Nov 30, 2023

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Activation , CC FAQ , Creative Cloud , Feature request , Installation , New user

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Community Expert ,
Nov 30, 2023 Nov 30, 2023

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Installing what, on what operating system?

 

If you are trying to install an old program on a new Mac it will not work... but you need to provide details

 

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

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Community Expert ,
Nov 30, 2023 Nov 30, 2023

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Adobe Employee ,
Dec 01, 2023 Dec 01, 2023

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Hi @Mensz.gUDoker0823,

We're sorry for the trouble. You may need to completely reinstall the Creative Cloud desktop application for fixing this error. Please follow the article link shared by @kglad above and let us know if it helps. Could you also share your system info(OS version, RAM, processor, etc) with us?

 Looking forward to your response.

Regards,

Shivangi

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Community Expert ,
Dec 01, 2023 Dec 01, 2023

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As far as I know that "support advisor" message is what happens when trying to install an old Creative Suite (not Creative Cloud) program on a newer Apple operating system

 

So, again, what are you trying to install and what is your computer and operating system?

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Community Expert ,
Dec 01, 2023 Dec 01, 2023

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LATEST
quote

As far as I know that "support advisor" message is what happens when trying to install an old Creative Suite (not Creative Cloud) program on a newer Apple operating system


By @John T Smith

I also thought to know that Support Advisor from the Creative Suite area.

ABAMBO | Hard- and Software Engineer | Photographer

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