Install Problem

[Mensz.gUDoker0823]

 https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

[John T Smith]

Installing what, on what operating system?

If you are trying to install an old program on a new Mac it will not work... but you need to provide details

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

[kglad]

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

[Shivangi_Gupta]

Hi @Mensz.gUDoker0823,

We're sorry for the trouble. You may need to completely reinstall the Creative Cloud desktop application for fixing this error. Please follow the article link shared by @kglad above and let us know if it helps. Could you also share your system info(OS version, RAM, processor, etc) with us?

 Looking forward to your response.

Regards,

Shivangi

[John T Smith]

As far as I know that "support advisor" message is what happens when trying to install an old Creative Suite (not Creative Cloud) program on a newer Apple operating system

So, again, what are you trying to install and what is your computer and operating system?

[Abambo]

As far as I know that "support advisor" message is what happens when trying to install an old Creative Suite (not Creative Cloud) program on a newer Apple operating system

By @John T Smith

I also thought to know that Support Advisor from the Creative Suite area.