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installation de photoshop échoue (Error Code 183)

Community Beginner ,
Mar 08, 2023 Mar 08, 2023

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bonjour,

 

je viens de souscire à la creative cloud. Tout se passe bien sauf avec Photoshop :

le téléchargement de l'application échoue à 89%. 

Je clique sur le bouton réessayer mais le même scénario se reproduit.

J'ai essayé de déinstaller l'appli sur le disque dur mais rien de marche.

 

Configuration : 

MacBook Pro

Apple M1 Pro

13.2.1

 

Help please

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Mar 08, 2023 Mar 08, 2023

if you're seeing error 183, you probably need to install rosetta 2.  among the ways to do this is to start Photoshop with the Intel version*.  here are two other ways, How to Install Rosetta 2 on Apple Silicon Macs (osxdaily.com)

 

that's been the solution to a recent surge in mac problems (with new apple silicon macs) caused by premiere pro (and after effects) installs resulting in exit code 183.

 

there are also the older problems and fixes, https://helpx.adobe.com/download-install/kb/fix-error-183.html,

...

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Adobe Employee ,
Mar 08, 2023 Mar 08, 2023

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Benoit, do you encounter any specific errors while installing Photoshop? If not, then please check the logs for the exact error and update this public discussion with the errors you discover. You can find information on how to locate the fatal errors at https://helpx.adobe.com/download-install/kb/find-installation-log-files.html

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Community Beginner ,
Mar 09, 2023 Mar 09, 2023

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Thanks you, it's ok now 

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Community Expert ,
Mar 08, 2023 Mar 08, 2023

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if you're seeing error 183, you probably need to install rosetta 2.  among the ways to do this is to start Photoshop with the Intel version*.  here are two other ways, How to Install Rosetta 2 on Apple Silicon Macs (osxdaily.com)

 

that's been the solution to a recent surge in mac problems (with new apple silicon macs) caused by premiere pro (and after effects) installs resulting in exit code 183.

 

there are also the older problems and fixes, https://helpx.adobe.com/download-install/kb/fix-error-183.html,

but you should try the rosetta 2 install first, because its absence is most likely the cause of your problem.

*Go to Applications > Photoshop > Open the Photoshop Folder > Click the Photoshop Application within the Photoshop folder
Then hold Control > Get Info > Check the box for Open with Rosetta

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Community Beginner ,
Mar 09, 2023 Mar 09, 2023

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No error 183

but it's ok now.

Thanks you

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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glad to hear the problem's resolved. 

 

can you say what problem you originally saw and what you did to solve the problem?

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Community Beginner ,
Mar 09, 2023 Mar 09, 2023

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the download stopped at 89% and the "retry" menu appeared.

I replied to charlie07P with the solution of my problem.

 

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New Here ,
Mar 09, 2023 Mar 09, 2023

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bonjour, as-tu finalement résolu ton problème car je suis dans le même cas de figure que toi ?

merci!

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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@charlie07P 

 

are you seeing error 183 when trying to install photoshop on your mac computer?

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Community Beginner ,
Mar 09, 2023 Mar 09, 2023

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Hello,

 

J'ai enfin réussi à télécharger Photoshop !

- en supprimant les préférences de Photoshop dans la bibliothèque (sur le Finder => menu Aller en appuyant sur Option => le menu Bibliothèque apparaît = > Préference)

- en supprimant l'appli et tous les fichiers photoshop du disque dur avec l'appli AppZapper (elle est free)

- en faisant la mise à jour d'OSX

 

Impossible de te dire qu'elle est la solution qui fonctionne mais en faisant tout ça, c'est passé 🙂

 

Dis moi si ça fonctionne pour toi.

En charchant, il y a un numéro de support téléphonique adobe france : 08 05 540 755 ou +1 800 497 0335 à l'international

 

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Community Beginner ,
Mar 09, 2023 Mar 09, 2023

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Hello,

 

ça y est Phtotoshop a enfin réussi à s'installer.

- J'ai d'abord mis à jour le système

- Ensuite, suppression des préférences dans la bibliothèque (quand tu es sur le finder => menu Aller en appuyant sur Option => le menu Bibliothèque apparaît => Préférences => tu supprimes tout ce qui a un rapport avec photoshop

- En supprimant l'appli Photoshop dans le dossier Applications et les fichiers annexes avec l'appli AppZapper (c'est free)

Sans oublier de redémarrer après tout ça.

 

Dis moi si ça fonctionne pour toi.

(Sinon en cherchant sur Google tu peux trouver le numéro du support téléphonique Adobe, c'était ma dernière option 🙂 

 

Courage !

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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thank you very much for that info @Benoit287746033xc2 

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New Here ,
Mar 10, 2023 Mar 10, 2023

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merci Benoit287746033xc2 ! 

J'ai suivi tes conseils et ça y est, ça a fini par marcher aussi ! En téléchargeant AppZapper, ça m'a demandé de télécharger aussi Rosetta, alors est-ce que c'est ça qui a fini par fonctionner comme le suggérait kglad, 

je ne sias pas, mais en tous cas ça marche !

merci!

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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@charlie07P 

 

glad to hear the problem's resolved, and that installing rosetta 2 was, at least, part of the solution.

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Community Beginner ,
Mar 10, 2023 Mar 10, 2023

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J ai le même sentiment que toi :
Je ne sais pas exactement ce qui a fonctionné mais ça marche 🙂

--



<removed info-kglad>

<>

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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@Benoit287746033xc2 

 

don't reply to forum posts via email, or remove the personal information from your signature.

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