Installation Photoshop Elements

[SusanneWessel]

I have bought Photoshop Elements 12 & Adobe Premiere Elements 12. I cant install Photoshop. Premiere is ok and installed, every time i try to install Photoshop elements the wizard show up and say it will UNinstall the product ? If i say yes to that i get at box saying the path is empty ????

If I say no the installation stops. I tried everything including deactivating the firewalls, Could you please help me ?

[Jeffrey_A_Wright]

SusanneWessel if you are being prompted to uninstall then it is likely that Photoshop Elements is already installed.  What version of Windows are you using?  Is Photoshop Elements 12 listed in the Programs and Features control panel?  Have you tried opening Photoshop Elements 12 using the method normal for the version of Windows you are using?

[SusanneWessel]

Windows 8 and yes it is in the control panel but just like PSE folder and

it will not open.Ihave tried uninstalling it and used the alternative

installation but it does not work

2013/12/28 Jeff A Wright <forums_noreply@adobe.com>

Re: Installation Photoshop Elements created by Jeff A Wright<http://forums.adobe.com/people/JeffAWright>in *Downloading,

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[Jeffrey_A_Wright]

SusanneWessel I would recommend contacting our support team so we can assist you directly.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

[SusanneWessel]

Hello again. I have been in contact in 3 hours today on the phone and they

could not solve it. When I click yes to unistall I get an error called"2343

- The path is empty."

I need to tell you that premiere is installed (i bought the package with

Premeiere Elements and photoshop elements 12) and I had no problem with

premiere.

I try to install it on my sons PC, because it was his Gift to christmas. He

also have an Adobe id on this PC, I dont know if that is a problem? My id

on adobe is : sanne8dk38@gmail.com and the password is Glimsager1212 and

its ok for you to look at it. Im desperate.

This is the picture:

I really hope for your support.

Best regards Susanne

2014/1/2 Jeff A Wright <forums_noreply@adobe.com>

Re: Installation Photoshop Elements created by Jeff A Wright<http://forums.adobe.com/people/JeffAWright>in *Downloading,

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[SusanneWessel]

I forgot to tell you that the program only is on desktop its not in the

program folder

2014/1/2 Jeff A Wright <forums_noreply@adobe.com>

Re: Installation Photoshop Elements created by Jeff A Wright<http://forums.adobe.com/people/JeffAWright>in *Downloading,

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[Jeffrey_A_Wright]

SusanneWessel I am sorry that you are continuing to face difficulties.  Do you have a case number from your contact with our support team which I can reference?

[SusanneWessel]

Yes off course. Sorry. The number is 185037721

2014/1/2 Jeff A Wright <forums_noreply@adobe.com>

Re: Installation Photoshop Elements created by Jeff A Wright<http://forums.adobe.com/people/JeffAWright>in *Downloading,

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[Jeffrey_A_Wright]

SusanneWessel I am showing that case 185037721 was escalated.  Never the less I have requested a member of our support team contact you directly to assist you with the current difficulties which you are facing.

[SusanneWessel]

Thank you. The problem is not solved and i have a ver

y sad Boy. He was looking forward to use photoshop in this cristmas

holliday.

Den 02/01/2014 19.11 skrev "Jeff A Wright" <forums_noreply@adobe.com>:

Re: Installation Photoshop Elements

created by Jeff A Wright in Downloading, Installing, Setting Up - View

the full discussion