Thanks for the replies and suggestions. I followed the flow of procedures outlined above but unfortunately it all still behaves the same. I decided to cancel the plan but after doing so I received an email from Adobe inviting me to communicate directly with <Spam E-mail removed by Moderator>. I sent them the following email:
Hi,
I am a long-time user of PS, but I have not used the CC version. I have been operating with CS6 on an old Mac, but recently I was gifted a newer MacPro (trashcan version with 64GB/12 core processor). I have tried to subscribe to the $9.99 photography plan and everything seemed to go smoothly during install. However, I immediately ran into a couple of problems that caused me to eventually uninstall and cancel the plan. I don’t really want to do that, so I’ll try to describe what was happening and see if you can help. I posted a message to the forum but their suggestions did not help.
1. The first problem is that photoshop would not open raw files (RAF from my camera, but also DNGs). My first response to this was to download Bridge (thinking I could have it host CR). However, I couldn’t even get Bridge to launch. Next I tried jpegs and tiffs and both of those open in PS without problems. If I go to the PS menu I can see Camera Raw in both of the usual places but selecting (it or its preferences) produces nothing.
2. There is some sort of problem communicating with the creative cloud. The CC app shows all the software options but the cloud icon in the upper right just shows “getting storage information”. This is consistent with what I was seeing in PS where the cloud icon there had a warning saying it couldn’t access the cloud storage.
I’m semiretired and in my 60s. I’m by no means a computer expert. However, I have installed other apps on the new computer (CaptureOne, Affinity) and they work fine, though they are lacking in features compared to PS, and I’d rather not have the new learning curve that comes with them.
Thanks in advance for any help you can offer. JG
I received a reply back requesting the "24 Digits serial number". Now I'm really feeling old and in the way because I have no idea where that could be for a digital product. I can't seem to find it in the "about" screen or anywhere on the CC app. In the meantime, I did check a couple of other Google suggestions (make sure PS isn't opening in CMYK, and check the 32 bit option in Preferences>File Handling. Neither of those worked. I know something isn't right because I still have to force quit PS to get out of it (and the cloud icon on the PS home page still says "unable to load", the cloud isn't syncing, etc.
Otherwise, for jpegs or tiffs it seems that all of the functionality is present (except for syncing to the cloud which I don't care about anyway, at least for now).
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