I've tried several apps and the main Creative Cloud installer (I have the all apps plan) and it hangs every time I get to the part requiring browser identification, here:
I get taken to the browser window (in Chrome, regardless of my default browser settings) and it says:
But the installer does not proceed, and I end up here:
If I click on "If your browser is not responding, sign in here" nothing happens. I've uninstalled, tried again, then used the Adobe CC cleaner tool and removed everything, tried again, I've gone into the registry and deleted all Adobe keys, I've run as admin and as not, I've restarted and tried installing in Safe Mode with networking. Same results. I've also tried signing out before being taken to the browser, then signing in, then getting the "You're all set!" screen again. I've tried doing that with a different account. Nothing has worked.
Prior to this I had only Photoshop installed, and it worked fine. The issue started when I switched to the 'all apps' plan and tried to install acrobat. The installer hung 1/2 way through the Acrobat install. I quit, tried again, and got the above. Then tried all the steps I mention above. I also tried installing other apps, which is why the screengrab above shows my attempt to install XD.
I've explored all the forums and FAQs and tried everything suggested in them.
(Posting again because someone marked my previous post as spam.)
3 Correct answers
Use manual direct installer:
https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html
July 2020 and I too had this problem, and for me I have a brand new computer and have never installed anything Adobe except flash player; that's when I realized. All Adobe GUI's (graphical user interface) are governed by Windows Internet Explorer privacy setting regardless if you are using other internet browsers. So you have to check your Windows Internet Explorer settings (not Edge) and insure that Java Script and Scripting are enabled. You can do this one of two ways. Either open Internet Ex
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to clarify @iDaze's solution:
Adobe's GUIs (graphical user interface) are governed by Windows Internet Explorer privacy setting regardless if you are using other internet browsers. so you have to check your Windows Internet Explorer settings (not Edge) and insure that Java Script and Scripting are enabled.
one way to do this is to open Control Panel (icons) > internet options > "security" tab > custom level > enable "scripting" and "scripting of java applets" (both are towards the bottom) >
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I have enabled Java script but
Plz help
I actually did come up with a solution that worked for me - I tried adding it before Christmas but for some reason, the post submission screen doesn't like me adding a link to the page with the solution, so I'm going to do that annoying thing where you add spaces that will need to be taken out before you can go to the link.
This is the link (copy and paste and remove the spaces): https:// helpx. adobe. com/ download- install/ kb/ creative- cloud- desktop- app- download. html
Essentially, on this page, a little way down, there's a title: Problems installing? Try alternative download links
And then for me (using Surfacebook, Windows 10) I picked 'Windows Alternative downloads and 'Windows 10 (64-bit)' and that worked for me.
Hope it helps someone!
Lisa
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