Installer won't accept my password?

[alliec54808414]

I'm trying to download a free trial of illustrator. When I open the Creative Cloud installer, it prompts me for my username and password. I enter this info correctly (I am absolutely sure) and it won't accept it. Has anyone else had this issue?

Thanks

[Pattie-F]

Hi Allie,

Try logging in to Adobe.com to verify your username/password combination.  If you are unable to login, you can check "forgot password" and change it.

Pattie

[alliec54808414]

Thanks Pattie, but I have tried that and it still will not accept my password. I have tried downloading the installer again, and that didn't work either. Is there anything else I can do?

[Pattie-F]

Allie,

Is it possible that during installation it is actually your operating system asking your for the password? My PC and Mac ask me for the system password each time I install a program. See if that might be the case here.

relocating post  to Trial Download & Install forum

[Jeffrey_A_Wright]

Moving this discussion to the Creative Cloud Download & Install forum.

[Govardhan.V · Accepted solution]

If it looks like this  :

Enter you Mac Username and  password .

[karlfriendnz]

This is terrible UI 

Please add "please enter your system user name and password" not your adobe one! 

[John Waller]

Agreed but that's an Apple UI generated by the Mac operating system. Nothing to do with Adobe. It appears whenever you install any software on a Mac.

[Todd25449340once]

I'm having this problem too, and it's not asking for my mac password.

[Test Screen Name]

Todd, please show a screen shot of the password prompt you get, if it's different from the one already shared. Make sure there is no personal info in it. 

[yunnitv]

OMG OMG! I HAVE THE ANSWER! 

i was literally balling my eyes out from frustration , called adobe and was on the phone for hours - it was trial and error the whole time - we tried the password i literally just made on my adobe account -NO! - we tried putting in the password to the email account i used -NO AGAIN!-

THE PASSWORD IS THE PASSWORD THAT YOU USE TO LOG IN TO YOUR ACTUAL COMPUTER !  (Like the "unlocking your computer" password)  -YES!!!! 

AND BOOM PROBLEM SOLVED!

[kglad]

@yunnitv 

this was answered many years ago, including a post on this thread from 2015.