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alliec54808414
alliec54808414
New Participant
July 7, 2015
Answered

Installer won't accept my password?

  • July 7, 2015
  • 4 replies
  • 8084 views

I'm trying to download a free trial of illustrator. When I open the Creative Cloud installer, it prompts me for my username and password. I enter this info correctly (I am absolutely sure) and it won't accept it. Has anyone else had this issue?

Thanks

    This topic has been closed for replies.
    Correct answer Govardhan.V

    If it looks like this  :

    Enter you Mac Username and  password .

    4 replies

    Y
    yunnitv
    New Participant
    December 15, 2023

    OMG OMG! I HAVE THE ANSWER! 

    i was literally balling my eyes out from frustration , called adobe and was on the phone for hours - it was trial and error the whole time - we tried the password i literally just made on my adobe account -NO! - we tried putting in the password to the email account i used -NO AGAIN!-

     

    THE PASSWORD IS THE PASSWORD THAT YOU USE TO LOG IN TO YOUR ACTUAL COMPUTER !  (Like the "unlocking your computer" password)  -YES!!!! 

    AND BOOM PROBLEM SOLVED!

      kglad
      kglad
      Community Expert
      December 15, 2023

      @yunnitv 

       

      this was answered many years ago, including a post on this thread from 2015. 

        T
        Todd25449340once
        New Participant
        July 29, 2022

        I'm having this problem too, and it's not asking for my mac password.

         

        T
        Test Screen Name
        Brainiac
        July 29, 2022

        Todd, please show a screen shot of the password prompt you get, if it's different from the one already shared. Make sure there is no personal info in it. 

          karlfriendnz
          karlfriendnz
          New Participant
          April 1, 2022

          This is terrible UI 

           

          Please add "please enter your system user name and password" not your adobe one! 

          John Waller
          John Waller
          Community Expert
          April 1, 2022

          Agreed but that's an Apple UI generated by the Mac operating system. Nothing to do with Adobe. It appears whenever you install any software on a Mac.

          Pattie-F
          Pattie-F
          Brainiac
          July 7, 2015

          Hi Allie,

          Try logging in to Adobe.com to verify your username/password combination.  If you are unable to login, you can check "forgot password" and change it.

          Pattie

          alliec54808414
          alliec54808414Author
          New Participant
          July 7, 2015

          Thanks Pattie, but I have tried that and it still will not accept my password. I have tried downloading the installer again, and that didn't work either. Is there anything else I can do?

          Pattie-F
          Pattie-F
          Brainiac
          July 7, 2015

          Allie,

          Is it possible that during installation it is actually your operating system asking your for the password? My PC and Mac ask me for the system password each time I install a program. See if that might be the case here.

          relocating post  to Trial Download & Install forum

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