Issue trying to login during installation

New Here ,
Jun 18, 2022 Jun 18, 2022

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I am having issues trying to log into my account while installing Acobat on my Mac. 

 

I have Mac OS 12.5, the password on the adobe website works, but not when I am trying to install the software the password magically doesn't work. How can I get this fixed. I tried chatting with customer service but they ended my chat. 

 

Robert24919877n85d_0-1655567806223.png

 

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Adobe Community Professional ,
Jun 18, 2022 Jun 18, 2022

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Adobe Community Professional ,
Jun 18, 2022 Jun 18, 2022

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Enter your Mac device password; not Creative Cloud password.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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