• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Keep getting Error code 1 on Mac - Already tried uninstaller and cleaner

New Here ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

I am on macOS 11.6 and am trying to install Adobe CC. 

Uninstalling the Creative Cloud desktop app, and then reinstalling it results in error code 1 at 0.5% installation. Running the Adobe CC Cleaner Tool, and then reinstalling CC also gives error code 1 this time at 1% installation.

Reinstalling the Creative Cloud desktop app using an administrator accoundoesn't make a difference.
Creating another account and then installing CC on it works but I want to use it on my main account.
Thanks in advance.

TOPICS
Creative Cloud , Installation

Views

711

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 03, 2021 Oct 03, 2021

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 03, 2021 Oct 03, 2021

Copy link to clipboard

Copied

quoteI want to use it on my main account.

==========

@agurcan,

Fix your Mac permissions.  Or use the new Mac user profile.  Your choice.

https://www.macworld.com/article/331835/how-to-fix-the-wrong-permissions-on-several-files-in-macos.h...

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 04, 2021 Oct 04, 2021

Copy link to clipboard

Copied

LATEST

Once the apps are installed, any account on the computer can use it. It sounds like you have some corrupted files in your User folder, I'd start looking there if CC apps crash.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines